ServiceNow PM: Technical Service

Project Manager, Technical Service Management & Automation Location: Guadalajara, Jalisco, Mexico Schedule: Full-time | Shift: First Shift (Mexico) About the Role We are seeking an experienced ServiceNow Project Manager to lead the planning, execution, and successful delivery of ServiceNow projects. The ideal candidate will be responsible for managing...

A leading educational technology company in Mexico is seeking a Director of Technical Support. This role involves overseeing technical support operations and ensuring exceptional customer service delivery. Candidates should have over 5 years of experience in a SaaS environment, proficiency in English and Spanish, and strong leadership skills. The position...

A leading technology solutions provider in Mexico is seeking a candidate for a role focused on supporting production specialists and managing technical escalations. The ideal professional will have 5-8 years of experience in ETL Testing and will mentor team members to enhance their technical capabilities. Responsibilities include overseeing the daily...

**Role: Technical Support****Location: Guadalajara, Mexico**Technical Support Troubleshoot and resolve issues that have been escalated from the Helpdesk.Incident Management: RTrack and document issues: Log all issues, resolutions, and updates in a ticketing system or help desk software (e.g., ServiceNow, Jira).Escalate issues: If unable to resolve, escalate...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores...

A leading healthcare technology company is looking for a technician to provide in-house and on-site service, repair, and calibration of equipment. The successful candidate will demonstrate advanced technical knowledge and problem-solving abilities. Responsibilities include maintaining service records and developing effective service procedures. Strong...

This position, under the general direction of the Director of Technical Support, is responsible for the overall direction, coordination, quality and output of employees that provide technical support for our award-winning K-12 software systems. This position ensures that our employees provide world class solutions-oriented technical support with a strong...

1 day ago Be among the first 25 applicants This position, under the general direction of the manager, supervises employees that provide technical support for our award‑winning K‑12 software systems. This position ensures that our employees provide world‑class, solutions‑oriented technical support with a strong focus on customer service that is...

A leading medical services company in Mexico, Jalisco is seeking a technician skilled in providing in-house and on-site service for equipment repair and calibration. Candidates should demonstrate advanced technical knowledge and excellent problem-solving skills. Responsibilities include maintaining service documentation and providing solutions to complex...

Descripción del trabajo We are seeking a dedicated and detail-oriented Service Desk QA Lead to join our team. In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction...