Geo Customer Care Associate
hace 1 semana
Job Description:Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries.As a Work in Any Way company which means we let you decide where and how you work we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.Role OverviewAs a GEO HR Services Customer Care Associate you will be the first point of contact for any of our customers, who have questions or issues to address, providing consultative support to an assigned client base. Combining a passion for service and discovering innovative solutions, you will help customers get the most value from our products.This role includes interaction with customers on behalf of our company, answering both general and specific customer questions, along with processing orders, preparing correspondences and fulfilling customers inquiries to ensure their satisfaction.Key ResponsibilitiesYour main duties include but are not limited to:- Follow up with clients to ensure their operations issues are resolved- Escalate client queries as appropriate- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible- Resolving client challenges, managing database records, drafting status reports on client service issues- Liaising with colleagues or managers to find the best solutions to client queries- Data entry and research as required to troubleshoot client challenges- Build sustainable relationships and trust with client accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Follow communication procedures, guidelines and policiesEducation, Knowledge, Experience and Skills Requirements:- The job holder should ideally be holding Bachelor’s degree.- Minimum of 1 year of experience in a customer service or client facing role.- It will be a good plus if you have HR administration/ coordination or implementation experience.- You must be a self-direct individual with initiative and very proficient in problem solving.- Also you need to be strong verbal and written fluency in English and geographical cultural knowledge- International exposure to the work assignment- Last but not least you need to be proficient using Microsoft Office Suite and be very attentive to details.- Remember we are continuously growing so you need to have the ability to work in a fast paced and often changing environmentAt Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
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Geo Customer Care Associate
hace 1 semana
Desde casa, México SafeGuard Global A tiempo completoJob Description: Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries. As a Work in Any Way company which means we let you decide where and how you work we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165...
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Customer Care Associate
hace 3 semanas
Desde casa, México Remote Partners A tiempo completo**Customer Care Associate****Compensation: $1400-$2500 USD per month****Responsibilities**:- Support customers through various communication channels.- Resolve customer inquiries promptly and effectively.- Keep customer records updated in the database.- Work with team members to streamline support processes.- Maintain a professional and positive attitude at...
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Geo Onboarding Team Lead
hace 3 semanas
Desde casa, México SafeGuard Global A tiempo completoJob Description:The GEO Onboarding Team Lead will manage a team of assigned Client Service and Onboarding Specialists overseeing attainment of team KPIs, training, and assistance with client and worker esclations. The GEO Onboarding Team Lead should have excellent interpersonal and leadership skills in order to create an atmosphere of high-performing,...
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Family Care Associate
hace 2 semanas
Desde casa, México Catena A tiempo completo**About Catena**:**About the job**:- **Role**:_Family Care Associate - Front Office- **Work Schedule**:_Full-Time | 40 hours per week | Mountain Time (MST) or Pacific Time (PST)- **Salary Range**:_ US$1200 to US$1500 per month (depending on skills and experience)Our client is on a mission to redefine care for vulnerable families in the US. They provide...
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Customer Success Assistant
hace 1 semana
Desde casa, México Cattle Care A tiempo completo**About us**At Cattle Care, we use Artificial Intelligence to increase the revenue of dairy farms and decrease GHG emissions, antibiotics, and hormone usage. We secured $3.2M in funding from serial angel investors, VCs, and domain experts. We work with 92 farms in the US and have $1.7M ARR.**About the role**Join our dynamic team as a Remote Customer Success...
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Customer Success Assistant
hace 2 semanas
Desde casa, México Cattle Care A tiempo completo**About us** At Cattle Care, we use Artificial Intelligence to increase the revenue of dairy farms and decrease GHG emissions, antibiotics, and hormone usage. We secured $3.2M in funding from serial angel investors, VCs, and domain experts. We work with 92 farms in the US and have $1.7M ARR. **About the role** Join our dynamic team as a Remote Customer...
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Customer Service
hace 3 semanas
Desde casa, México Best California Movers A tiempo completo**Customer Service / Customer Care Manager**We are a moving company and we are looking for organized, resourceful, well-spoken Customer Care Manager.You must have excellent communication skills including written and verbal skills with good grammar. You should be able to listen to clients complaints with sympathy, investigate the issue, come up with possible...
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Customer Support Associate
hace 2 semanas
Desde casa, México Intellect A tiempo completoWe are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...
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Customer Service
hace 3 semanas
Desde casa, México Best California Movers A tiempo completo,**Customer Service / Customer Care Specialist - Full Time - Remote**We are a moving company and we are looking for organized, resourceful, well-spoken Customer Care Specialist.You must have excellent communication skills, including written and verbal skills with good grammar. You should be able to listen to clients complaints with sympathy, investigate the...
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Customer Experience Associate
hace 7 días
Desde casa, México Framework Science A tiempo completoFramework Science is on a MISSION that focuses on Exploring new technologies and building tomorrow’s Applications. This means we hire TOP Engineers and Designers by providing great benefits and pay so they can focus on solving what’s never been solved before. Our aim is to push the needle of innovation while enabling Technical staff to impact code or...
