Senior Operations Manger

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:DiDi Fintech's mission and vision is to become a leading digital bank. By leveraging DiDi’s extensive technological expertise and addressing the pain points of the Mexican market, we aim to provide competitive financial services and products. Through the DiDi ecosystem, we will drive user growth and market penetration. The business team is responsible for strategy formulation, business expansion, and serving as a bridge between the local market and headquarters to ensure seamless project and product execution.Role Responsibilities:***1. Cross-Departmental Collaboration & Goal Breakdown***:Serve as the **central hub** for collaboration between business units and the BD department, ensuring precise alignment of partner needs with internal resources. Coordinate end-to-end processes including issue resolution and service delivery for efficient operations.Decompose HQ’s strategic objectives into **localized implementation plans**, develop actionable roadmaps, and drive cross-departmental alignment (e.g., marketing, technology, customer service) to achieve goals.***2. Localized Project Management & Execution***:Lead end-to-end execution of localized projects, including **demand assessment**, resource allocation, progress tracking, and risk evaluation, ensuring alignment with HQ standards and adaptation to local market dynamics.Establish **localized SOPs (Standard Operating Procedures)**and optimize service response mechanisms to enhance project efficiency.***3. Data-Driven Operations & Process Optimization***:Monitor key operational metrics (e.g., delivery turnaround time, merchant complaint rate). Generate periodic analytical reports and propose **process improvement initiatives** to reduce costs and boost efficiency.Manage project budgets, track expenditures, and ensure **ROI (Return on Investment)**aligns with HQ requirements.***4. Contingency Response & Compliance Management***:Rapidly address urgent partner issues (e.g., delivery delays, service disputes) by coordinating resources and designing **tailored solutions**.Ensure all local operations comply with HQ compliance policies and industry regulations. Maintain **document integrity** (contracts, operational records) for auditability and traceabilityRole Qualifications:**Hard Skills***:- Bachelor’s degree or higher.- **3+ years** of experience in **operations coordination** or **project management**; cross-border/cross-regional collaboration experience preferred.- Proficient in **data analysis** and familiar with **project management tools** (e.g., Jira, Asana).**Soft Skills***:- **Strong goal decomposition & multitasking skills** to simultaneously drive multiple **localized projects**.- Excellent **cross-departmental coordination** and negotiation abilities, adept at balancing stakeholder interests and driving decisions.- **Market-savvy**, able to translate merchant needs into **executable plans** promptly.**Bonus Points***:- Knowledge of **local industry policies** and regulations.- Certifications such as **PMP** or **Six Sigma** are highly preferred.EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our com