Reporting Analyst

Descripción General:**WHO WE ARE**AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU’LL DO**The Services Reporting Analyst position is a member of AVI-SPL’s Global Services organization responsible for developing data, information, and reporting solutions that deliver optimal levels of value and return to the Services organization and business. This position will work closely with both the IT organization and line of business (LOB) stakeholders to understand the needs of the business and to develop requirements to deliver scalable, standardized, and effective data and reporting solutions, with the intended outcomes of solving business issues and needs both retroactively and proactively. The Services Reporting Analyst will play a key role in data driven process development, evidence-based management adherence, continual service improvements, and ensuring operational effectiveness/efficiencies within services. As a representative of the Services organization, the Reporting Analyst will work inter-departmentally to drive holistic solutions that benefit AVI-SPL as an organization.**Day-to-Day Responsibilities**:**Data Analysis**- Understand the issues the business is facing and identify relevant data sources to define the scope of the associated impacts.- Collects, selects, and validates data relevant to the analysis.- Extract and translate business data into actionable data.- Analyze and validate heterogenous, possibly unstructured data masses, to extract useful knowledge to optimize the company’s offers, services, or processes.- Analyze large, complex data sets to identify trends, patterns, and insights. Utilize insights to propose process and/or system changes to drive continual service improvements.**Data Management**- Implement processes for acquiring and integrating data from various sources.- Clean and preprocess data to prepare it for analysis.- Assist in data reconciliation and validation checks across various systems.- Coordinate with IT and other departments to implement data solutions.- Comply with establishing and maintaining data governance policies and procedures.- Complete end to end quality assurance activities to ensure reporting is accurate and aligns with established business definitions and objectives. Ensure periodic audits for reporting to maintain data integrity and validity.**General Reporting**- Provide guidance to internal stakeholders on best practices for reporting. This includes source identification, report set up, and report maintenance in systems of record.- Collaborate with business leaders to understand their data needs and provide analytical support for decision-making.- Develop and maintain key performance indicators to track the Global Services program’s effectiveness.- Complete regular analyses of key performance indicators to ensure performance demonstrates global best practices and standard procedures.- Create and maintain advanced dashboards and reports using tools like Tableau, Power BI, or similar, to drive operational and business improvements.- Develop and present insightful reports that highlight workflow status and value.- Provide input and expertise regarding appropriate financial and operational KPIs/metrics to identify the most appropriate measures for Services reporting components.- Present data findings to senior management and stakeholders in a clear and concise manner.**Advanced Analytics**- Performs research, analyzes reports, and creates statistical models for presentation/review. Summarize findings and communicate results to partners.- Develop and implement data models, algorithms, and statistical analyses to address business needs.- Use statistical methods to interpret data and generate actionable insights.- Integrate advanced analytics practices into reporting standards introduced to the business.- Build and validate predictive models to forecast business outcomes and support strategic decision-making.**Documentation**- Conduct data process mapping activities across various systems to drive continual service improvements and platform enhancements/business process improvements.- Assist in documenting data lineage/data flows.- Perform database structure research and create data mapping documents to understand relevant data elements along with their definitions and use.- Coordinates and provides demos, training and knowledge transfer for any Services reporting solution that launches.**IT Reporting Initiative**