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**SUMMARY**:**RESPONSIBILITIES**:- Assist in conducting training needs assessments to identify knowledge and skill gaps within the organization.- Collaborate with Training Analysts and stakeholders to gather information and determine training priorities for different employee groups and job roles.- Support the design and development of training programs and materials based on identified needs.- Stay informed about industry trends, best practices, and emerging technologies in learning and development.- Assist in creating training content, such as presentations, manuals, e-learning modules, job aids, and interactive activities, following established templates and guidelines.- Assist in delivering training sessions using various methodologies, such as instructor-led classroom training, virtual sessions, workshops, and webinars. Coordinate logistics, set up training equipment, and ensure the smooth operation of training sessions.- Support the evaluation of training programs by collecting and analyzing feedback, assessments, and training data.- Assist in managing training logistics, including scheduling sessions, booking venues or virtual platforms, and coordinating training materials.- Maintain accurate training records, attendance, and completion data using learning management systems (LMS) or other training administration tools.- Communicate effectively with AutoZoners, providing support and addressing their training-related inquiries.- Contribute to the continuous improvement of training programs by providing suggestions for enhancing training content, delivery methods, and evaluation strategies. Actively participate in team meetings and share insights and lessons learned.- Collaborate with instructional design principles and adult learning theories to create engaging, interactive, and impactful training content, incorporating various modalities such as e-learning, simulations, and blended learning approaches.- Conduct research and assist in identifying innovative approaches and tools to enhance training effectiveness and engagement.- Performs Rewards & Recognition tasks and special events and activities.**REQUIREMENTS**:- Level of formal education: An Associate's degree (two-year program) or equivalent formal training program.- Area of study: Customer Service, Training- Years of experience: 2-3 years- Type of experience:- Customer Service- Training impartation- Contact Center knowledge- Strong knowledge of MS Office (PowerPoint, Word) and E-Lerning tools.- Other/preferred: Training certifications.
