Logistics and Support Specialist

hace 2 semanas

Miguel Hidalgo, México amuntalent A tiempo completo

**Descripción**:**Logistics and Support Specialist (LATAM)****Objective**:Responsible for providing Customer and Sales Support by ensuring all order entry, dispatch and tracking of all lube bulk orders are processed and managed with the highest quality.Responsible for acting as a liaison between customers and inter-company departments. Assists with complaints, orders, errors, account questions, and order cancellations. Responsible for notification and escalation of issues to appropriate departments and personnel.**Position Qualifications**:- Fluency in verbal/written Spanish & English- Good Computer skills- Excellent communication skills- Ability to remain professional and courteous with internal and external customers at all times- Must be available to work occasional nights, holidays, and weekends- Must be available to work on call rotation- Must be able to travel (15%-20%)**Responsibilities**:- Contributes to team effort by communicating and coordinating with colleagues as necessary- Receiving, processing, confirming, and monitoring all customer orders from receipt to delivery, including dispatching orders to carriers, scheduling loading time with terminals, entering orders into SAP.- Ensuring order contract pricing (product & freight) is entered into the system and orders are invoiced correctly.- Ensuring US Customs order documentation is received in a timely manner and reviewing it for accuracy.- Sending updates to the customer as it relates to any changes (Split bookings, ETD / ETA changes, etc.- Maintaining timely and accurate work quality as it relates to data entry, documentation, customer follow up, and communication.- Generating, monitoring, and escalating Service Problem Reports from beginning to end, maintaining all appropriate people abreast of status at all times.- Communicating promptly potential or existing problems to the Customer Service Manager and all others involved.- Identifying and requesting updates on out-of-date information including customer profiles in SAP/Salesforce and Customer Service procedures.- Staying abreast of all Customer Service Procedures, System improvements and new system implementations.- Responsible for notifying Customer Service Manager of additional training needs.**Requirements**:Valid VISA**Working hours**: Monday to Friday from 8 a.m. to 6 p.m., time availability to cover eventualities, where you have to respond on weekends or at night.**Place of work**:CDMX, Polanco.**Offered**:- Salary $50,000 MXN- Benefits of law and superiors- Bonus of 20 days of salary- Saving Fund- Grocery vouchers- Vacation Bonus- Major medical expenses- Life insurance**Requisitos**:

  • Latin America Logistics and Support Specialist

    hace 2 semanas

    Miguel Hidalgo, México amuntalent A tiempo completo

    **Descripción**:**Latin America Logistics and Support Specialist****Objective**:Responsible for providing Customer and Sales Support by ensuring all order entry, dispatch and tracking of all lube bulk orders are processed and managed with the highest quality.Responsible for acting as a liaison between customers and inter-company departments. Assists with...

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