IT Helpdesk
hace 4 semanas
**Overview**:As the newest member of our Information Technology department, you will be responsible for theproper follow up and resolution of tickets submitted by our users. In a teamworking environment, youwill be responsible for the proper functionality of software and hardware components from ouroperative and administrative staff.**Responsibilities**:- Receiving assignments through our Ticket System, which will document the following info- Computer name/Agent location- Problem being experienced- Assistance required:- Relocation of PC’s- Software installation- Computer/software configuration- Receipt/delivery of computer equipment- Working onsite at any of the Baja Call Center sites directly with agents, supervisors, admins andother IT staff, in order to troubleshoot and resolve issues that are not able to be completedremotely- Accurately keeping track of incoming and outgoing inventory- Sharing newfound Information with IT Staff- Reporting and troubleshooting campaign outages**Requirements**:- 1+ years of experience in Helpdesk at level 1 or level 2- Experience with IT ticketing systems- Experience in 200+ HC environment- English level Intermediate (Verbal & Written)- Technical or BA in Computer Science or related fields- Desired experience with:- Imaging software (Clonezilla, Symantec Ghost Server or similar)- Endpoint management software (Manage Engine Desktop Central or similar)- Endpoint Security software (BitDefender, McAfee or similar)- Enterprise ticketing system (FreshDesk, Service Desk Plus or similar)**Salary**: $5,000.00 per week**Language**:- English (preferred)
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It Engineer/ Tier 1
hace 3 semanas
Tijuana, México Enteracloud A tiempo completoDescripción del trabajoEl equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos.Las principales actividades de un IT Helpdesk Specialist son:Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus...
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It Engineer/ Tier 1
hace 3 semanas
Tijuana, México Enteracloud A tiempo completoDescripción del trabajoEl equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos.Las principales actividades de un IT Helpdesk Specialist son:Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus...
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IT Helpdesk Tier 1 Engineer
hace 4 semanas
Tijuana, México Enteracloud A tiempo completoUna empresa de tecnología en Tijuana busca un Especialista de IT Helpdesk para proporcionar soporte técnico de primer nivel a clientes. Las tareas incluyen ser el primer punto de contacto para asistencia técnica, diagnosticar problemas de manera eficiente y participar en proyectos de mejora del equipo. Se requiere proactividad y compromiso en la...
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IT Helpdesk Tier 1 Engineer
hace 3 semanas
Tijuana, México Enteracloud A tiempo completoUna empresa de tecnología en Tijuana busca un Especialista de IT Helpdesk para proporcionar soporte técnico de primer nivel a clientes. Las tareas incluyen ser el primer punto de contacto para asistencia técnica, diagnosticar problemas de manera eficiente y participar en proyectos de mejora del equipo. Se requiere proactividad y compromiso en la...
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It Engineer/ Tier 1
hace 4 semanas
Tijuana, México Enteracloud A tiempo completoDescripción del trabajo El equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos. Las principales actividades de un IT Helpdesk Specialist son: Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus...
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It Helpdesk
hace 6 días
Tijuana, México Femsa, S. De R.L. De C.V. A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
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It Helpdesk
hace 6 días
Tijuana, México Femsa, S. De R.L. De C.V. A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
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Helpdesk Agent
hace 2 semanas
Tijuana, México Stortrec A tiempo completoDescripción y detalle de las actividades We seek an additional IT Helpdesk and Call Center agent to extend our existing 24x7 support team. Main activities for several global projects: - Hotline coverage - Case creation - Coordination with customers, partners, managers, and field engineers - Dispatch to field - Escalation to other departments/levels -...
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Junior It Administrator
hace 3 semanas
Tijuana, México Producepay A tiempo completoThe Junior IT Administrator is an entry-level role within the organization's IT department, designed to provide hands-on experience and exposure to various aspects of IT support and operations.This role is ideal for individuals pursuing a career in information technology, computer science, or a related field, as it offers an opportunity to gain practical...
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Jr. IT Technician
hace 3 semanas
Tijuana, México Seguros Confie A tiempo completo**Job Information**:Department Name- INFORMATION TECHNOLOGYJob Type- Full timeIndustry- IT ServicesService Now Ticket- INC Modality- On SiteWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 09/25/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010In the Jr Tech role, the main responsibilities include providing...
