IT Helpdesk
hace 4 días
**Overview**:As the newest member of our Information Technology department, you will be responsible for theproper follow up and resolution of tickets submitted by our users. In a teamworking environment, youwill be responsible for the proper functionality of software and hardware components from ouroperative and administrative staff.**Responsibilities**:- Receiving assignments through our Ticket System, which will document the following info- Computer name/Agent location- Problem being experienced- Assistance required:- Relocation of PC’s- Software installation- Computer/software configuration- Receipt/delivery of computer equipment- Working onsite at any of the Baja Call Center sites directly with agents, supervisors, admins andother IT staff, in order to troubleshoot and resolve issues that are not able to be completedremotely- Accurately keeping track of incoming and outgoing inventory- Sharing newfound Information with IT Staff- Reporting and troubleshooting campaign outages**Requirements**:- 1+ years of experience in Helpdesk at level 1 or level 2- Experience with IT ticketing systems- Experience in 200+ HC environment- English level Intermediate (Verbal & Written)- Technical or BA in Computer Science or related fields- Desired experience with:- Imaging software (Clonezilla, Symantec Ghost Server or similar)- Endpoint management software (Manage Engine Desktop Central or similar)- Endpoint Security software (BitDefender, McAfee or similar)- Enterprise ticketing system (FreshDesk, Service Desk Plus or similar)**Salary**: $5,000.00 per week**Language**:- English (preferred)
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IT Helpdesk Support
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Tijuana, México Enteracloud A tiempo completoIf you’re a motivated and self-driven person who is ready to grow in the IT Helpdesk area, this role will help you gain the experience you need to keep escalating your technical skills. Main Activities: - Provide support to customers in a courteous and timely manner. - Follow up on assigned and incoming tickets. - Communicate and share knowledge with the...
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IT Helpdesk Support
hace 2 semanas
Tijuana, México Enteracloud A tiempo completoIf you’re a motivated and self-driven person who is ready to grow in the IT Helpdesk area, this role will help you gain the experience you need to keep escalating your technical skills. Main Activities: - Provide support to customers in a courteous and timely manner. - Follow up on assigned and incoming tickets. - Communicate and share knowledge with the...
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It Engineer/ Tier 1
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Tijuana, México Enteracloud A tiempo completoDescripción del trabajoEl equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos.Las principales actividades de un IT Helpdesk Specialist son:Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus...
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It Engineer/ Tier 1
hace 2 días
Tijuana, México Enteracloud A tiempo completoDescripción del trabajoEl equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos.Las principales actividades de un IT Helpdesk Specialist son:Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus...
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It Engineer/ Tier 1
hace 2 días
Tijuana, México Enteracloud A tiempo completoDescripción del trabajo El equipo de IT Helpdesk se encarga de proporcionar soporte técnico Tier 1 a nuestros clientes por medio de diversos canales, como llamadas y correos electrónicos. Las principales actividades de un IT Helpdesk Specialist son: Ser el primer punto de contacto de los clientes que necesiten asistencia técnica en relación a sus...
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IT Helpdesk Tier 1 Engineer
hace 2 días
Tijuana, México Enteracloud A tiempo completoUna empresa de tecnología en Tijuana busca un Especialista de IT Helpdesk para proporcionar soporte técnico de primer nivel a clientes. Las tareas incluyen ser el primer punto de contacto para asistencia técnica, diagnosticar problemas de manera eficiente y participar en proyectos de mejora del equipo. Se requiere proactividad y compromiso en la...
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IT Helpdesk Tier 1 Engineer
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Tijuana, México Enteracloud A tiempo completoUna empresa de tecnología en Tijuana busca un Especialista de IT Helpdesk para proporcionar soporte técnico de primer nivel a clientes. Las tareas incluyen ser el primer punto de contacto para asistencia técnica, diagnosticar problemas de manera eficiente y participar en proyectos de mejora del equipo. Se requiere proactividad y compromiso en la...
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hace 1 semana
Tijuana, México North American Production Sharing de México, S.A. de C.V. A tiempo completoThe role serves as the first point of contact for all Help Desk issues, including PCs, thin clients, virtual desktops, printers, phones, and network-related problems. Issues that cannot be resolved promptly or are outside the technician’s expertise are escalated to the proper IT staff. The technician logs and updates all support tickets, keeps end-users...
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Helpdesk IT Specialist
hace 1 semana
Tijuana, México North American Production Sharing de México, S.A. de C.V. A tiempo completoThe role serves as the first point of contact for all Help Desk issues, including PCs, thin clients, virtual desktops, printers, phones, and network-related problems. Issues that cannot be resolved promptly or are outside the technician’s expertise are escalated to the proper IT staff. The technician logs and updates all support tickets, keeps end-users...
