Customer Service Specialist

hace 2 días

Guadalajara, México Valce Talent Solutions A tiempo completo

Hello We are looking for a **Customer Service Specialist** in **Mexico**. Your focus is to communicate with inbound and outbound call traffic to collect on assigned client healthcare accounts. You will communicate directly with patients in a professional and helpful manner in an attempt to resolve or collect a debt, while complying with applicable **HIPAA**and other applicable regulations to ensure the company is compliant with the law.**Position responsibilities**- **Medical Collections**- **Responding to telephone inquiries** (inbound/outbound), utilizing standard procedures and scripts- **Gathering information**, performing research and resolving customer inquiries- **Communicate appropriate options** for resolution in a timely manner- **Inform customers/patients** about services available, and assess their needs- **Schedule work**to ensure accurate phone coverage, prioritize calls and escalate as required**Education and experience**- **2 to 5 years**industry experience in **medical revenue cycle management** is required.- **Medical experience**, either practical or classroom knowledge needed.- Proven **understanding**of the **medical revenue cycle**.- Demonstrated excellent verbal, written and interpersonal communication skills.- Demonstrated** knowledge of HIPAA** rules and regulations.- Attention to detail- Good attendance record- Proven ability to work collaboratively in a team environment- Demonstrated ability to perform work in alignment with company mission and values- Proven **PC proficiency in MS Office Suite Applications**- Fluent in **Spanish and english****work environment / physical requirements**- Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone- Occasional lifting may be required up to 25 lbs.- Must be able to be on the phone for extended periods of time- Must be able to sit for extended periods of time with frequent bending and stooping

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