Customer Success Manager
hace 9 horas
**Customer Success Manager**Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 85 countries.We are looking for a resourceful Customer Success Manager that can build, manage and nurture long-term relationships with key customers.Reporting to the Director, Customer Success, the Customer Success Manager will be accountable for assigned client accounts; you’ll manage relationships with key contacts at all levels of the organization. As the ambassador for the client and Book4Time, you’ll play a key role in helping drive their success through strong product adoption, while also identifying new growth opportunities for Book4Time.**Job Duties**:Adoption & Churn- Develop and maintain strong relationships with assigned accounts, business users and key influencers to ensure the highest level of customer satisfaction, product adoption and account reference-ability.- Collaborate with the onboarding team to ensure a successful and seamless transition of new customers post-go live.- Collaborate with the sales team to help identify and drive upsells opportunities for new products, licenses and partner integrations.- Operate with a zero churn mindset by proactively soliciting and monitoring client satisfaction, product usage and adoption to mitigate potential churn risk at all times.- Proactively follow-up any negative feedback and DSATs by ensuring all internal stakeholders are aware and appropriate remediations are put in place to avoid future occurrences.- Partner with the finance team on overdue billing renewals and assist with any collection issues to avoid account deactivations.- Partner with the sales team on contract renewals by providing insight on account health, satisfaction, usage and adoption.Relationship Strength & Depth, NPS- Ensure any unique feature requests and/or custom delivery projects and commitments are appropriately identified, understood and carried through with the internal stakeholders needed to deliver on time and with the desired results.- Support internal stakeholders with client communication, product updates, scheduling meetings, documenting business requirements, feature requests and satisfaction surveys.- Assist in any other tasks and projects as assigned.Expertise you’ll bring:- 2+ years of experience in managing client relationships preferably in B2B software / SaaS- Experience working in a hotel, spa or wellness business in an operations/client facing role (Must have)- Excellent verbal and written communication skills - ability to articulate complex topics, issues and resolutions both orally and in writing- Must have strong business acumen, problem solving, multi-tasking and analytical skills- Flexibility in working outside normal business hours as required to meet with clients. This role is to manage independent accounts in North America.- Excellent presentation skills, both online and in person- Proficiency across multiple platforms, such as Salesforce, Zendesk, Pendo, Google Suite, would be considered an asset.
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Customer Success Manager
hace 2 semanas
méxico Darktrace A tiempo completoJoin to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
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Customer Success Manager
hace 3 semanas
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
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Customer Success Manager
hace 2 semanas
Ciudad de México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
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Customer Success Manager
hace 2 semanas
Ciudad de México Remote A tiempo completo**About Remote**:**All of our positions are fully remote. You do not have to relocate to join us!**This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team.The Customer Success Manager acts as the customer's trusted advisor and advocate. The key...
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Manager, Customer Success
hace 10 horas
Ciudad de México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...
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Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Gainsight A tiempo completo*Job Description:Join Our Growing Family at Gainsight as a Customer Success Manager*We are excited to introduce Gainsight to talented individuals in Mexico as we continue to expand our global family. Gainsight is a rapidly growing, venture-backed tech company revolutionizing Customer Success for businesses around the world. Our comprehensive, end-to-end...
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Customer Success Manager
hace 2 semanas
Ciudad de México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
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Manager, Customer Success
hace 2 semanas
Ciudad de México Zendesk A tiempo completo As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention. The Team Manager for Scaled Customer Success will play a pivotal role in nurturing and developing early-career Customer Success Managers. With a focus on enhancing team...
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Customer Success Manager
hace 2 semanas
Ciudad de México Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Customer Success Manager
hace 7 días
Ciudad de México Sovos Compliance A tiempo completo**Build your future with Sovos.** If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than...
