Supervisor Contact Center Nocturno
hace 3 días
The Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.**Responsibilities**:- Allocate work for small Customer Service team (typically up to 10) and serve as the team leader- Oversee and perform Customer Service activities, including performing routine tasks and resolving a variety of issues that may have potential for broader organizational impact- Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring etc.- Recommend new work procedures, as needed- Make evaluative judgments to solve problems based on analysis of factual information, precedent, and acquired technical experience- Ensure entire team meets performance and quality expectations of assigned tasks and is responsible for end results- Develop communications to exchanges ideas and potentially complex/sensitive information- Assist as a backup manager, as needed**Qualifications**:- 0-2 years of relevant experience in a customer service role- Ability to deal with conflict/change resistance- Ability to identify and deliver business results- Proficient project management skills- Effective verbal and written communication and presentation skills- Effective influencing and relationship management skills**Education**:- Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Se requiere disponibilidad para laborar de lunes domingo con dos descansos semanales rolados.El horario es de 12:00 am a 8:00 amSe requieren conocimientos de procesos que se ejecutan en Contact CenterExperiência en manejo de personal- **Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Practicante Para Control De Calidad En Contact
hace 2 semanas
Metepec, México Ad Interacciones - Servicios De Contact Center A tiempo completoEn AD Interacciones buscamos un practicante para el área de **calidad en el servicio de atención a clientes**, con enfoque en procesos, buena comunicación oral y escrita, capacidad de análisis y síntesis.Se requiere un estudiante de últimos semestres de Ingeniería Industrial o a fin.Manejo de Paquetería Office.Actividades principales:a) Realizar...
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Supervisor de Recursos Humanos
hace 4 semanas
Metepec, México Contac center A tiempo completo**Vacante para la empresa Contac center en Metepec, Estado de México**:EMPRESA LIDER EN TELECOMUNICACIONESSOLICITA:*SUPERVISORA, SUPERVISOR DE ATRACCION DE TALENTO**Requisitos:*- Lic. en Psicología, administración o a fin- Experiência de 2 años como supervisor de reclutamiento y selección- Haber tenido gente a cargo (equipo de reclutadores)-...
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Supervisor Nocturno
hace 2 semanas
Metepec, México P PARK ADMINISTRACION A tiempo completoSUPERVISOR NOCTURNO: Actividades: Atencio a clientes, corte de caja, manejo de efectivo, registro en bitacora del dia,revision de equipos de estacionamiento. Horario: Lunes a domigo con un dia de descanso entre semana., de 23:00 a 07:00. Tipo de puesto: Tiempo completo Salario: $6,500.00 al mes Horario: - Nocturno - Turno de 8 horas Prestaciones: -...
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Supervisor Nocturno
hace 2 semanas
Metepec, México P Park Administracion A tiempo completoSUPERVISOR NOCTURNO:Actividades:Atencio a clientes, corte de caja, manejo de efectivo, registro en bitacora del dia,revision de equipos de estacionamiento.Horario:Lunes a domigo con un dia de descanso entre semana., de 23:00 a 07:00.Tipo de puesto: Tiempo completoSalario: $6,****** al mesHorario:- Nocturno- Turno de 8 horasPrestaciones:- Horarios flexibles-...
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Workforce Cap Analyst Turno Nocturno
hace 3 semanas
Metepec, México Citi A tiempo completoGlobal Workforce Optimization de Citi es una organización diseñada para optimizar personas, procesos y tecnología. Nuestra misión es asociarnos con las empresas de Citi a nível mundial para mejorar la experiência del cliente, aumentar los ingresos, alcanzar los objetivos de servicio y potencializar la eficiencia.Workforce Analyst 1 es responsable de...
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Supervisor Contact Center Priority
hace 6 días
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...
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Supervisor Contact Center
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function.The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.**Responsibilities**:- Allocate work for small...
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Gerente Senior Contact Center
hace 3 días
Metepec, México Citi A tiempo completoEl Gerente Sénior de Apoyo de Operacioneses un puesto de nível gerencial sénior a cargo de lograr resultados mediante la administración de un equipo o departamento, en un esfuerzo por brindar servicios de apoyo de operaciones, en coordinación con el equipo central de Operaciones. El objetivo general de este rol es garantizar la entrega perfecta de...
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Contact Center, Svp
hace 1 semana
Metepec, México Citi A tiempo completoThe Service Group Manager is a senior level management position responsible for managing multiple teams or a functional area through subordinate mangers and their teams, in coordination with the Service team. The overall objective of this role is to oversee the end results of an area including budget, resources, policy formulation and...
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Asesores Telefonicos
hace 3 semanas
Metepec, México Contac center A tiempo completo**Vacante para la empresa Contac center en Metepec, Estado de México**:**_ CONTACT CENTER SOLICITA_**:**_ASESORES TELEFÓNICOS SANTANDER_****_Horario de labores:_**_Turno vespertino, 6 horas/2:00 - 8:00 Lunes a Viernes, Sábadose labora por la mañana de 8:00 - 2:00, ¡¡¡descanso fijo DOMINGO!!_**_Zona a laborar:_**_A unas cuadras de plaza...
