Server and Storage Operations Analyst

The SERVER AND STORAGE OPERATIONS ANALYST will oversee the correct functioning of the organization's servers and backup infrastructure. Maintain operating efficiency and stability, monitor servers’ performance, and ensure business continuity through the right Disaster Recovery processes.Troubleshot issues escalated to the L2 support and provide root cause analysis accordingly.Mentoring and train L1 team is essentialWays of the Carhartt LeaderWe are all leaders at Carhartt. Some of us are asked to lead from day one, others one day. We are all given a seat at the table**Lead Self**:**Be Dependable**: trusted to do the right thing and behave in a consistent manner.**Be resilient**: learn from failure and work to meet or exceed goals.**Be authentic**: always work to improve, seeking feedback proactively.**Lead Others**:**Empower Others**: inspire others to contribute to our success by seeking and building on ideas from others and supporting priorities together.**Grow Together**: hold self and others accountable for results, and offer and embrace candid feedback.**Lead Business**:**Create Value**: demonstrate knowledge of Carhartt’s business and delivers on expected results.**Champion Change**: believe in the power of innovation, and know we won’t preserve our heritage as the industry leader by doing things the same way.Representative ResponsibilitiesMonitor functioning of servers and make necessary troubleshooting to ensure the system operates in conformance with specificationsMaintain and troubleshoot Azure IaaS Virtual Machines and Azure ApplicationsWorks directly with other departments, internal customers, and other stakeholders to support software throughout existing environment both on-premises or cloudTroubleshoot, maintains, and respond to alerts from monitoring systems.Conduct activities in such areas as performance tuning, resource optimization, and monitoringParticipates in engineering and testing of disaster recovery of systems.Ensure all virtual machines are following current lifecycle patch managementResponsible for maintenance and monitoring of backup systems and restoring data.Analyze trends and suggest solutions or optimizationFollow all change management procedures and coordinates planned outages with all affected parties.Creates and maintains documentation / instructions as necessary for systems and processes.Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLAAct as technical lead for L1 Operations and Support TeamRequired EducationBA or BS Management Information Systems, Computer Science preferredExperience with cloud computing preferred (AWS, Azure).Required Skills & ExperienceExcellent English communication skills, written and verbal. Quick thinker, experienced in unconventional problem solving.Strong critical thinking and analytical skills; demonstrated ability to identify risks associated with business processes, IT operations, and technology projects.Strong Technical Leadership skills.Comfortable initiating change; consciously managing and shaping change. Can handle the stress related to balancing multiple issues and perspectives.Experience with Cloud methodologies (IaaS, PaaS, and SaaS)Create and maintain meticulous, living documentation and diagrams across the full life cycle of projects and systems.Experience with maintaining and troubleshooting virtual environments both on-prem and cloudMaintain Patch Management life cycle for x86 - preferably SCCMNice to haveMedium knowledge on Scripting and programingMaintain Patch Management life cycle for x86 - preferably SCCMBackup and storage knowledge preferable (Commvault, Veeam, Rubrik)AD Admin experienceAnti-virus backend experience