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hace 2 semanas

Guadalajara, México EPAM Systems, Inc. A tiempo completo

We are seeking a **Senior Cloud Application Support Specialist** to join our vibrant team, which consists of 24 members based across three different countries.**Responsibilities**- Work with automatically generated or user-raised incidents in ServiceNow- Follow detailed workflows outlined in Confluence- Escalate cases to clients and manage interactions- Validate financial data on official websites, understanding its relevance to macroeconomic categories- Handle case sensitive data in compliance with strict SLAs- Handle complex, non-BAU ad hoc requests- Update operational documentation regularly- Escalate intricate issues from L1 once moved to L2 team- Participate in incident and change management processes**Requirements**:- 2+ years of experience in Level 1 Application Support- Background in working with ticketing systems- Capability to communicate effectively with external users- Prior experience in financial / banking companies, or a strong knowledge of macroeconomics- Demonstrated ability to work under pressure with high stress resistance- High level of motivation- Proficiency in English at B2 level or above**Nice to have**- Experience with ITIL methodologies**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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