Lead Cloud Application Support Specialist
hace 2 semanas
We are looking for a **Lead Cloud Application Support Specialist**to join and lead our enthusiastic team, which consists of 24 members spanning across three different countries.**Responsibilities**- Set guidelines and manage workflows as outlined in Confluence- Act as the primary point for client escalations, managing interactions and maintaining strong client relationships- Validate financial data on official websites, interpreting its implications within macroeconomic frameworks- Ensure sensitive data handling compliance with strict SLAs- Address complex, non-BAU ad hoc requests effectively- Regularly update operational documentation and ensure team compliance- Direct the escalation of intricate issues from L1 to L2 teams- Lead incident and change management processes, setting performance benchmarks- Manage the scheduling, appraisal, and development of team members**Requirements**:- 3+ years of experience in Application Support, including 1+ years in a supervisory or lead role- Extensive background in working with ticketing systems and leading support teams- Proven ability to communicate effectively both internally and externally- Prior experience in financial/banking companies, or a strong comprehension of macroeconomics- Demonstrated leadership skills and ability to handle multiple teams under pressure with high-stress resilience- Exceptional motivational and team-building skills- Proficiency in English (B1+ level)**Nice to have**- Experience with ITIL methodologies**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and moreEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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Lead Cloud Application Support Specialist
hace 7 días
Guadalajara, México EPAM Systems, Inc. A tiempo completoWe are seeking an experienced and driven **Lead Cloud Application Support Specialist** to guide and ensure the effectiveness of our cloud support operations. In this role, you will lead a dynamic team, manage service delivery processes, and support the achievement of critical business KPIs while ensuring exceptional customer outcomes.**Responsibilities**-...
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Lead Cloud Application Support Specialist
hace 7 días
Guadalajara, México EPAM Systems, Inc. A tiempo completoWe are in search of an experienced **Lead Cloud Application Support Specialist** to guide and execute the success of our cloud support operations. In this role, you will manage a dynamic team, maintain service delivery processes, and ensure critical business KPIs are met while delivering exceptional customer satisfaction.**Responsibilities**- Manage and...
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Senior Cloud Application Support Specialist
hace 2 semanas
Guadalajara, México EPAM Systems, Inc. A tiempo completoWe are seeking a **Senior Cloud Application Support Specialist** to join our vibrant team, which consists of 24 members based across three different countries.**Responsibilities**- Work with automatically generated or user-raised incidents in ServiceNow- Follow detailed workflows outlined in Confluence- Escalate cases to clients and manage interactions-...
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Unix Application Support Specialist
hace 3 semanas
Guadalajara, México AZKA IT A tiempo completo¡Unix Application Support Specialist!+3 years of experience in similar positions.Experience with debugging and fixing.Strong knowledge of Unix terminal commands to troubleshooting.Knowledge of Oracle, DB2, or Sybase environments.Strong skills in SQL.Desirable knowing: Java, C, C++, VB,.NET, ASP, or Python programming languages.We offer:Law benefits.10 days...
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Unix Application Support Specialist
hace 2 semanas
Guadalajara, México Azka It A tiempo completo¡Unix Application Support Specialist!+3 years of experience in similar positions.Experience with debugging and fixing.Strong knowledge of Unix terminal commands to troubleshooting.Knowledge of Oracle, DB2, or Sybase environments.Strong skills in SQL.Desirable knowing: Java, C, C++, VB,.NET, ASP, or Python programming languages.We offer:Law benefits.10 days...
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Application Support Specialist
hace 3 semanas
Guadalajara, México Human Staff A tiempo completoJob Title: Application Support SpecialistDepartment: EngineeringReports To: Manager, Tech SupportSeniority Level: Junior to Mid-levelEmployment Type: Full-timeSUMMARYESSENTIAL DUTIES AND RESPONSIBILITIES- Conduct analysis and troubleshooting to understand and replicate reported system issues.- Clearly communicate software problems to Software Development...
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Application Support Specialist Son
hace 2 semanas
Guadalajara, México findojobs A tiempo completoJob ID: ******Required Travel :MinimalManagerial - NoLocation: :Mexico-Guadalajara (AM)Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for...
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Cloud Platform
hace 3 semanas
Guadalajara, México Epam Systems A tiempo completoWe are seeking a skilled **Cloud Platform / Big Data Support Specialist** to join EPAM Systems.In this role, you will provide high-level support to customers of a leading cloud service provider, troubleshooting and resolving issues related to cloud platform and big data products.As a valued member of our support team, you will collaborate closely with...
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Application Support Specialist
hace 2 semanas
Guadalajara, México EPAM Systems, Inc. A tiempo completoJoin our dedicated team as an **Application Support Specialist**, where you will play a crucial role in managing incidents and analyzing macro and market data for our clients in the financial services sector. Your expertise will contribute to the timely and efficient resolution of support requests, ensuring we meet our service level agreements. If you are...
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Mes Application Specialist
hace 3 días
Guadalajara, México Koch Global Services A tiempo completo**Your Job** The Koch Global Manufacturing & Operations Support is focused in contact internal customer and IT team members in America, Asia and Europa **Our Team** We have the exciting opportunity to hire a Manufacturing & Operations Application Specialist Senior to join a skilled platform team. **What You Will Do - Provide or lead efforts to resolve...
