Customer Support Specialist Ii
hace 4 días
**Vacante para la empresa Transplace de Mexico en Monterrey, Nuevo León**:**Uber Freight**is looking for your talentWe are looking for a**Customer Support Specialist**.**Description**:Carrier Support Representatives for Uber Freight’s Digital Brokerage work to improve the carrier experience by providing quality resolutions on live load issues. In this role, you will work through a queue of escalations with primary objectives being fast resolution times, professional, carrier-first communication, and industry-leading problem solving in real time.**What You’ll Do**:- Be a Problem Solving Expert: Provide carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the carrier’s issues in a timely manner- Serve as a stakeholder to our Account Management teams and provide feedback around how we can improve carrier, facility and customer communications to generate quicker resolution times- You are the front line to our carrier network - understand their needs and what the problem is and work with them to provide timely solutions for live load issues- A Call First Mentality: Must be prepared to make calls to both facilities and carrier network that will help resolve escalations quickly and efficiently- Able to prioritize actions taken on escalations based on level of urgency**Tasks include**:- Receive carrier support escalation and quickly understand the load issue- Call carriers to communicate solution ownership and progress; provide updates while working to solve load issue - setting expectations with carrier via phone with ETA to solve in after-hours space- Proficiency with internal tools, processes, SOPs- Deliver final resolution to the carrier, clearly document what steps were taken to solve- Prioritize multiple escalations at once**Basic qualifications**:- 12 months work experience with customer interaction and communication, logistics experience preferred- Excellent English language skills - verbal and written- Bachelor’s degree - in progress or complete- Schedule TBD**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Experto**Función departamental**:Logística / Transporte**Industria**:Transporte, Logística, Cadena de Suministro**Habilidades**:- customer service- advanced english- excelent comunication- logistics
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Night-Shift Customer Support Specialist II
hace 3 días
Monterrey, México Uber Freight A tiempo completoA leading logistics technology company in Monterrey is seeking a Customer Support Specialist II to provide exceptional support for U.S. and Canada operations. This role involves problem-solving, communication with carriers and customers, and requires advanced English skills. The position follows a unique 4x4 night shift schedule, ensuring flexibility while...
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Billing Support Specialist Ii
hace 4 días
Monterrey, México WWEX Group A tiempo completoPURPOSE The Billing Support Specialist II handles more complex inquiries and serves as a knowledge resource for peers. This role requires deeper understanding of carrier billing, dispute processes, and payment workflows, with the ability to independently resolve moderate issues and mentor Level I team members. ESSENTIAL DUTIES & RESPONSIBILITIES - Perform...
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IT Support Specialist Ii
hace 5 días
Monterrey, México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team...
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IT Support Specialist Ii
hace 4 días
Monterrey, México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office!The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team...
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Customer Support Specialist Ii
hace 2 semanas
Monterrey, México Transplace de Mexico Global A tiempo completoAdditional Responsibilities Regarding Customer and Carrier Relationships - Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist - Communicate any service issues to customer and team - Identify and update status on which Carrier missed pick-up or delivery; provide...
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Customer Support
hace 3 semanas
Monterrey, México CGBOT A tiempo completoWe have an incredible opportunity for a Customer Support Specialist**Responsibilities**:- Identify customer needs and help customers use specific features.- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).- Update our internal databases with information about technical issues and useful discussions...
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Customer Support Specialist Ii
hace 2 semanas
Monterrey, México Uber Freight A tiempo completo**ABOUT THE ROLE** Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and...
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Customer Support Specialist I
hace 2 semanas
Monterrey, México Transplace de Mexico Global A tiempo completo**ABOUT THE ROLE** Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. **WHAT THE CANDIDATE WILL DO** - Use TMS to process shipment entries and...
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Customer Support Specialist Ii
hace 5 días
Monterrey, México Transplace de Mexico A tiempo completo**Vacante para la empresa Transplace de Mexico en Monterrey, Nuevo León**: **Uber Freight**is looking for your talent! We are looking for a**Customer Support Specialist**. **Description**: Carrier Support Representatives for Uber Freight’s Digital Brokerage work to improve the carrier experience by providing quality resolutions on live load issues. In...
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Customer Support
hace 3 semanas
Monterrey Centro, México CGBOT A tiempo completoDEVBOT is a Full-Stack Development company based in Austin, TX, and a production studio in Monterrey, Mexico. We have an incredible opportunity for a Customer Support Specialist to join the #TeamDEVBOT.**Responsibilities**:- Identify customer needs and help customers use specific features.- Analyze and report product malfunctions (for example, by testing...
