Business Operations

Overview Are you ready to join an agile, diverse, and global team of innovators in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi‑currency physical and virtual business Visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface. Our founders are serial entrepreneurs who have launched startups both in emerging markets and the U.S. We're backed by leading international investors, including SoftBank, QED Investors, BECO Capital, Global Ventures, Endeavor Catalyst, Endure Capital, and OTG Ventures. We're also part of the Visa Fintech Fast Track program among an elite group of fintechs. This position is 100 % remote, based in Mexico, and will report to the Regional Head of Business Operations & Strategy. As the Business Operations & Strategy Manager you will… Collaborate with cross‑functional teams to optimize the execution of strategic initiatives and drive value to the company Conduct in‑depth analysis of our business, analyzing our OKRs, KPIs and develop a deep understanding of key value drivers to identify areas for improvement Identify, diagnose and resolve process / performance issues, define actionable and innovative improvement levers, and support with the implementation of recommendations Optimize existing business lines and scope out new growth opportunities such as entering new markets Be accountable for work streams from inception to execution and then to iteration Identify new business opportunities and develop plans to capitalize on them Analyze and optimize key business metrics to drive revenue growth and improve operational efficiency Who You Are 3+ years of experience with strategy, management consulting, financial institutions, or start‑up experience. Exposure to payments and / or banking, or merchants preferred Analytical problem‑solving skills and ability to structure analyses to form data‑driven solutions to ambiguous company challenges Experience in strategic transformation and operations & process optimization Experience decomposing and solving business problems, by building / using data tools such as advanced excel, SQL, Python, R, CRM (Dynamics) or other advanced tools Ability to build trust‑based relationships with both junior and senior‑level executives Motivated to work collaboratively in a fast‑paced environment to help our growing business Fluent in Spanish and English required Agile, flexible, and responsive approach to work Enthusiastic, positive, friendly and a great sense of humor Benefits 100 % employer paid healthcare insurance for team members and family. 30 days Aguinaldo. Phone / Internet Allowance. Food Vouchers. Vacation premium. Unlimited time off and all public holidays. Allowance for home office equipment. Highly supportive team culture. Remote‑first (within your country of residence), flexible work environment Market‑competitive salaries. Top‑notch project management, productivity, and team engagement tools. Unlimited learning resources, and much more. Our Values Passionate about creating value: We experiment with new possibilities, to effect positive change for the world around us. Devoted to high standards: We don't merely do the work, we strive for excellence, precision, and mastery at what we do. Proactively learning and growing: We’re curious and passionate about learning and growing. Human‑centered: We put people's welfare at the center of everything we do. Candid, open, connected: We work in perfect sync powered by open, continuous communication and feedback. Equal Employment Opportunity & Privacy Statement Click here to learn about our Tribal Privacy Policy and #JoinTheTribe #J-18808-Ljbffr