Implementation Consultant

hace 4 semanas

Ciudad de México Solera A tiempo completo

Implementation Consultant - Virtual USWhat You’ll DoESSENTIAL RESPONSIBILITIES AND DUTIES:- Assist in designing video safety projects to meet customer needs using product functionality, integration capabilities, and custom offerings.- Provide consulting services to the assigned projects as required including product functional consulting, business process re-engineering, engineering analysis, customization requirements, product installation, data conversion requirements and product validation.- Participate and engage in working sessions with customers to understand and clarify requirementsLiaising between the Customer, Project Managers, and Technical Consultants to identify & clarify requirements and configuration.- Continue to improve knowledge of Omnitracs products, quality standards, industry, and technology to better serve the internal and external teams.- Participate in discovery and consulting calls with internal teams and Omnitracs customers.- Engage in scoping efforts with sales and scope projects in the pre-sales process.- Resolve technical and customer problems, escalating issues and inquiries when necessary.- Perform best practices analysis and consult with customers and PS management on increasing ROI.- Interact with customers in a professional manner, including proper handling of customer complaints.Mentor implementation consultant team members on implementation consulting and PS activities.KNOWLEDGE/SKILLS/ABILITIES:Experience Required:- Must be a self-starter and be able to work collaboratively (internally and with customers)- Strong verbal and written communication skills including strong technical documentation skills including experience documenting requirements, issues, and outcomes- Ability to work independently and take ownership of tasks and deliver high quality services- Must be able to guide customers with confidence and integrity- Demonstrated experience of interfacing directly with customers- Strong analysis and data manipulation skills- Excellent planning, organization, and implementation skills- Ability to work a flexible schedule and embrace change enthusiastically- Be able to function effectively in a project team to ensure customer satisfaction- Bachelor’s degree in a business or technical discipline with at 3 years of relevant experience- Be able to travel 30% of the timeWhat You’ll BringDesired Experience:- 5 years’ experience in the transportation, logistics and safety industry- Strong Technical Aptitude and Understanding of Value Added SaaS Offerings- Solid understanding of Relational Databases

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