Supervisor, Technical Product Support

hace 4 semanas

WorkFromHome, México Entrust Corporation A tiempo completo

* Perform general management responsibilities such as hiring, performance management, performance reviews, individual development activities, etc.* Assist with monitoring team performance against department standards and ensures that these standards are consistently met or exceeded.* Execute policies and practices for ongoing support which maintain customer data security.* Train, mentor and support associates for cross functional and transferable skills.* Bachelor’s degree or equivalent education and experience* Minimum 4 years of experience working in a support capacity* Basic Microsoft Office Skills* Must be able to lawfully work within Mexico* Fluent in English and Spanish* Experience in leadership or lead role* Knowledge of Entrust Oracle applications* Robust knowledge of Entrust products* Strong presentation skills* Strong negotiation and verbal communication skills* Basic financial analysis and ability to interpret financial reporting* Six Sigma, operations and process training is a plus* Desempeña responsabilidades generales de gestión de talento como contratación, gestión del rendimiento, evaluaciones de desempeño, actividades de desarrollo individual, etc.* Ayuda a monitorear el rendimiento del equipo respecto a los estándares del departamento y asegurarse de que estos estándares se cumplan o superen de forma consistente.* Asigna escalaciones diarias para asegurar que se cumplan los compromisos del cliente.* Comunícate eficazmente con clientes/socios externos e internos y proporciona información de manera oportuna y precisa.* Ejecutar políticas y mejores prácticas para un soporte continuo que mantengan la seguridad de los datos de los clientes.* Entrenar, orientar y apoyar a los miembros del equipo para obtener habilidades de colaboración multifuncional y transferibles.* Grado universitario o formación y experiencia equivalentes* Mínimo 4 años de experiencia trabajando en un puesto de soporte técnico* Habilidades básicas de Microsoft Office* Debe poder trabajar legalmente dentro de México* Fluidez en inglés y español* Experiencia en liderazgo o rol de liderazgo* Conocimiento de las aplicaciones Entrust Oracle* Conocimiento sólido de los productos Entrust* Habilidades sólidas de presentación* Sólidas habilidades de negociación y comunicación verbal* Análisis financiero básico y capacidad para interpretar informes financieros* Six Sigma, la formación en operaciones y procesos es un valor agregadoAt Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.#J-18808-Ljbffr

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