Sr. Spec. IT Service Management
hace 2 días
**Summary**:- Specialist for operations in the given business sub -capability.**About the Role**:**Major accountabilities**:- Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance.- Be the liaison for the function, on all topics related to functional Service Management.- Lead the functional service management with standardized services, processes, and tools to provide efficient, high-quality information.-- Meet internal KPI's related to Service Managment governance and collaborate with optimization initiatives.-- Enable operational excellence and continuous improvement in Service Management.-- Connect with all functional Service Management coordinators and bring alignment on our ways of working.**Key performance indicators**:- Operations stability and effective quality assurance -Applications adherence to ISC requirements and are audit ready.**Minimum Requirements**:- IT Educational background or proven work experience.- Service Now management proficiency**Work Experience**:- Proven Ability to Develop trust-based relationships with key stakeholders.- Application Management.- Interactions with senior management.- Reporting and analysis**Skills**:- Data quality assurance.- Business Acumen.- Performance Management.- Planning.- Project Management.- Risk Management.- Stakeholder Management.**Languages**:- English.DivisionOperationsBusiness UnitCTSLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Alternative Location 1Prague, Czech RepublicFunctional AreaTechnology TransformationJob TypeFull timeEmployment TypeRegularShift WorkNo
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Sr. Spec. Ddit Us&i Solution Delivery
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Sr. Spec. DDIT US&I SD is responsible for the delivery of projects and operations, collaborating closely with DDIT Strategic Business Partners for demand analysis, solution evaluation, and contribute to the successful deployment of projects and products.**About the Role**:**Major Accountabilities**:Sr. Spec. DDIT US&I SD is responsible for the...
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Sr. Spec. Ddit Us&i Service Management
hace 6 días
Insurgentes, México Novartis A tiempo completo**Summary**: - Specialist for operations in the given business sub -capability. **About the Role**: **Major accountabilities**: - Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance. - Be the liaison for the function, on all topics related to...
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Sr. Spec. Svc.mgt Ddit Im Medical
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:- Drive end-to-end IT Service Management including all ITIL Processes, Service Operations as well as operational quality management with continual service improvement and supplier operational governance- Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7 basis as per...
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IT Project Quality Sr. Spec. Ddit Isc Qnova
hace 5 días
Insurgentes, México Novartis A tiempo completo**Summary**: - A proven compliance expert with strong people and service management skills. The Project Quality Manager will ensure alignment and adherence across the IT, business, service provider and other stakeholders on quality and compliance for the IT projects. - Deliver Quality and compliance management services to the DDIT division and its Customers...
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Sr. Spec. Ddit Ies Netsec Extranet Service Manager
hace 4 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:The job description for the Extranet Service Manager role involves managing perimeter and DMZ security, including firewalls (Checkpoint and Palo Alto), and DMZ zones. The role requires leading and supporting projects related to firewall services, remote access connectivity (VPNs), and SASE (Netskope). Responsibilities include designing and...
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Insurgentes, México Novartis A tiempo completo**Summary**: - Contribute to challenge and improve local/simple business processes, products, services, and software through data analysis. -Engage with business representatives and support the appropriate DDIT teams and Functions to develop business requirements and deliver data driven recommendations to improve efficiency and add value. **About the...
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Sr. Specialist IT Solution Delivery
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:- Functions in line with the operating model -Proactively drive campaigns and TIS Initiatives for infrastructure relevant topics (EOL, other) -Develops and enhances relationships with key stakeholders, acting as a trusted advisor / key point of contact actively managing expectations and monitoring satisfaction levels and service adoption -Provide...
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Sr. Spec. Ddit Ies Solution Delivery
hace 2 días
Insurgentes, México Novartis A tiempo completo**Summary**: **About the Role**: **Major accountabilities**: - Deliver products according to strategy and with reusability. - Ensure on time within budget compliant secure and quality delivery of portfolio for responsible service area. - Ensure services solutions platforms products are fit for purpose and achieve the desired business value and...
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Regional Service Manager Americas
hace 1 semana
Insurgentes, México Sandoz A tiempo completoResponsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance.- Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.- Manage a service...
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Assoc. Dir. Ddit Apd Ce Service Mgmt
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance. -Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered....