Sr. Spec. IT Service Management
hace 3 semanas
**Summary**:- Specialist for operations in the given business sub -capability.**About the Role**:**Major accountabilities**:- Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance.- Be the liaison for the function, on all topics related to functional Service Management.- Lead the functional service management with standardized services, processes, and tools to provide efficient, high-quality information.-- Meet internal KPI's related to Service Managment governance and collaborate with optimization initiatives.-- Enable operational excellence and continuous improvement in Service Management.-- Connect with all functional Service Management coordinators and bring alignment on our ways of working.**Key performance indicators**:- Operations stability and effective quality assurance -Applications adherence to ISC requirements and are audit ready.**Minimum Requirements**:- IT Educational background or proven work experience.- Service Now management proficiency**Work Experience**:- Proven Ability to Develop trust-based relationships with key stakeholders.- Application Management.- Interactions with senior management.- Reporting and analysis**Skills**:- Data quality assurance.- Business Acumen.- Performance Management.- Planning.- Project Management.- Risk Management.- Stakeholder Management.**Languages**:- English.DivisionOperationsBusiness UnitCTSLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Alternative Location 1Prague, Czech RepublicFunctional AreaTechnology TransformationJob TypeFull timeEmployment TypeRegularShift WorkNo
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Sr. Spec. Ddit Us&i Solution Delivery
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**: Sr. Spec. DDIT US&I SD is responsible for the delivery of projects and operations, collaborating closely with DDIT Strategic Business Partners for demand analysis, solution evaluation, and contribute to the successful deployment of projects and products. **About the Role**: **Major Accountabilities**: Sr. Spec. DDIT US&I SD is responsible for...
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Insurgentes, México Novartis A tiempo completo**Summary**:- Contribute to challenge and improve local/simple business processes, products, services, and software through data analysis. -Engage with business representatives and support the appropriate DDIT teams and Functions to develop business requirements and deliver data driven recommendations to improve efficiency and add value.**About the...
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Insurgentes, México Novartis A tiempo completo**Summary**: - Contribute to challenge and improve local/simple business processes, products, services, and software through data analysis. -Engage with business representatives and support the appropriate DDIT teams and Functions to develop business requirements and deliver data driven recommendations to improve efficiency and add value. **About the...
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Regional Service Manager Americas
hace 4 días
Insurgentes, México Sandoz A tiempo completoResponsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance. - Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered. - Manage a...
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Sr. Specialist IT Solution Delivery
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**: - Functions in line with the operating model -Proactively drive campaigns and TIS Initiatives for infrastructure relevant topics (EOL, other) -Develops and enhances relationships with key stakeholders, acting as a trusted advisor / key point of contact actively managing expectations and monitoring satisfaction levels and service adoption...
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Assoc. Dir. Ddit Apd Ce Service Mgmt
hace 1 semana
Insurgentes, México Novartis A tiempo completo**Summary**: Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance. -Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered....
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Regional Service Manager Americas
hace 2 días
INSURGENTES (Sandoz), México Sandoz A tiempo completoJob Description Summary- -Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance. -Govern the service operations, service transition, quality, compliance, and audit readiness of services...
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Spec. Platform Svcs- Edls Ops
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**: - Own solution development in the respective area, through operational steady state managing the operations/delivery/design and engineering of all service and systems in scope, ensuring stability and integrity, and meeting customer service levels. **About the Role**: **Major Accountabilities** - Actively contribute to professional and reliable...
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Data Platform Sr. Specialist Ddit Us&i D&a Operations
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:- Drive holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance -Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7...
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Time Management Expert
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:**About the Role**:- Location: Hybrid. CDMX- Your responsibilities include, but are not limited to:- Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data, and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner.- Acts as SME for Times...