Lead Cash App

hace 2 semanas

Saltillo, México Johnson Controls A tiempo completo

**Job Details**- **Duties and Responsibilities**:**Manage Operational performance**- Lead a team of 7 to 10 cash applicators- Responsible for daily oversight of team’s activities and performance- Responsible for employee one-on-one reviews and performance audits- Identify and propose process or performance improvements to create a best-in-class department collaborating with key OTC leaders across different functions or business units- Support OTC Manager in resolving escalation issues and facilitate communication between internal and external customers- Confidently determine when to lead by example versus delegate to deliver results- Comply with collections strategy and SOX accounting guidelines- Contribute to team members’ professional growth through training & development, mentoring/coaching, or performance improvement plans when necessary- Identify and assess complex problems for area of responsibility- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics- Alignment to strategic direction set by senior management when establishing near-term goals- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management- Ensuring the team completes collections requirements to meet daily and month-end deadlines- Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits- Lead through transitions and increase organizational performance driving and embedding many competing initiatives**People Management**- Manage Cash Applications Analysts- Build high performing team and foster an inclusive environment- Accountable for performance management, talent development and succession planning- Coordinate activities of team members engaged in processes and sub-processes to deliver- Monitor Productivity and Efficiency of teams on a periodic basis**Stakeholder Management**- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity- Work closely with relevant stakeholders to drive the process strategy- Support queries related to collections disputes- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard- Close communication and partnership with Internal Audit teams as well as Group External Auditors- Responsible for business escalations and provide active resolutions**Drive Process Improvement Strategy**- Drive the defined process initiatives**-Requirements**- Bachelor’s/Master’s degree in Accounting, Finance or Business Administration.- Continuous improvement training (e.g., LEAN / Six Sigma) desirable- 7+ years of experience in finance operations work with deep expertise in Order To Cash Function- Continuous Improvement mindset- Demonstrated ability to manage medium sized teams and adept at building resiliency within them- Possess a strong customer service acumen- Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes- English verbal and written communication skills.- Experience working in a Shared Service Environment- Managed up to 10 team members- Ability to work across diverse cultures and backgrounds- Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion._

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