Technical Account Manager

Descripción del trabajo Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video‑Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role As a Samsara Technical Account Manager (TAM), you will build a track record of customer success by leveraging your technical expertise, strong business acumen, bilingual proficiency in English and Spanish, and a commitment to living by Samsara's core values and operating principles. Your primary responsibilities will be to build and maintain relationships with customers and account teams, develop a technical understanding of your customers' Samsara implementations, transform their technical support experience, update our system of engagement, and contribute to team growth. These activities will enable you to proactively set your assigned customers up for success by optimizing their Samsara platform and mitigating risk with particular care during critical peak events. As a TAM, you will occasionally be the point of contact for significant incidents, being responsible for the customer's expectations and communications through resolving such incidents. Our TAM is the primary technical interface on behalf of our customers and works closely across internal and external stakeholders, as required, to address customer needs. In this role, you will You want to impact the industries that run our world : Your efforts will result in real‑world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career : If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity : The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best : At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high‑caliber team that will encourage you to do your best. Transform your assigned customers' support experience through technical proficiency and problem solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting. Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met. Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved. Cultivate solid and long‑lasting relationships with technical stakeholders within your customers' organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara. Be fluent in English and Spanish to effectively engage and communicate with a diverse customer base in North America. This role's primary focus is customers based in Mexico. Maintain accurate and up‑to‑date records of customer interactions and activities in our system of engagement. Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities. Be available for occasional travel to customer sites and may need to be online for some after‑hour or weekend coverage depending on the customers' needs. Champion, role model, and embed Samsara's Operating Values and Principles in how you show up to work. Minimum requirements for the role 5+ years of experience in technical account management, customer success, or a similar role. Bilingual; Fluency in English and Spanish is a must. Bachelor's degree in a related field of Management Information Syste #J-18808-Ljbffr