IT Local Support Lead

hace 3 semanas

Cuajimalpa, México MERCEDES-BENZ FINANCIAL SERVICES MEXICO S. de R.L. de C.V A tiempo completo

**Aufgaben**:We’re looking for an enthusiastic person to join our IT team. You’ll have the opportunity to participate in an exciting and key project for Mercedes Benz Group AG in Mexico: the creation, setup and Go Live of the IT landscape and IT services required for the new financing company for Mercedes Benz Cars and Vans.As the IT local support lead, your duties will involve:- Liason between local support vendor/USA team and MBFS MX for the implementation/setup and day to day operations.- Interface between support vendor/USA team and local management/end users- 1st and occasionally 2nd level technical support and analysis of issues reported- Service desk tickets monitoring and escalations- Prepare and deliver client hardware to end users (Computers and mobile devices)- Ensure workplace services run smoothly- Ensure office shared services (network, telephony, meeting rooms, A/V equipment among others) perform as expected- Facilitate compliance with regional technical standards while working on infrastructure requirements (on premise/cloud) and coordinating local infrastructure changesresponsabilities:- Provide collaborative leadership between various technical and non-technical teams to ensure local IT services are delivered as expected- Be the first contact with end users and enable support teams through ticket follow up and escalation- Manage technical relationship with vendors, execute escalation procedures for troubleshooting and problem solving- Develop and document routine procedures including IT policies, software/operations tutorials, instructions guide(s), and checklists for new/updated software- Research opportunities to improve IT procedures, operations and functions**Qualifikationen**:**Profile**:- Informatics, Computer Science, or equivalent.- Native Spanish and above 70% of English (Must have, both oral and written)- Minimum 5 years of experience in IT areas.- Minimum 3 years of experience in IT service desk, shared services, workspace and IT infrastructure.- Global experience with interdisciplinary teams.- Remote cooperation between teams and end user contact/communication- Knowledge of ITIL and IT Infrastructure (Server, Storage, Network, PC Clients, etc)- IT client hardware (PCs, Network, Printers, A/V equipment, etc) troubleshooting experience- Knowledge of Microsoft Office products, understanding of software distribution systems including laptop/desktop setup and configuration- Service Now platform- A professional certification is a plus.

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