Product Support Specialist
hace 3 días
**Job Type**:Contractor/Full-time**Location**:Guadalajara, Jalisco (Hybrid)Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.**About the role**:As a Product Support Specialist at our organization, you will be an integral part of the Product Support team, primarily focusing on Level 1 customer support. You will be responsible for addressing general inquiries, providing basic technical assistance, and ensuring customer satisfaction. This role involves collaboration with both the Support group and specialized teams, requiring oversight and assistance from Level 2 mentors or leads.**Responsibilities**:- Member of Tier 1 Support Group- Respond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs).- Collaborate with team members within the team to address customer inquiries and issues together.- Actively participate in team meetings and collaboration sessions to stay informed about product updates and common issues.**Specialized Group Expansion**:- In most cases, after a short period of time, expansion into other support areas is likely, based on business needs. You will work closely with your respective team members to provide support in these additional areas.- Escalate issues to engineering through the Jira platform and maintain ownership through resolution.**Oversight and Assistance**:- Seek oversight and assistance from Level 2 mentors or leads when addressing challenging customer queries or technical issues.- Collaborate with higher-level team members to enhance skills and knowledge in the resolution of customer problems.- Escalate issues to higher-level team members or leads, as needed.**Requirements**:- Advanced English level.- Ability to work in a fast-paced environment with competing priorities- Previous experience in a customer-facing support role utilizing ticketing system(s) for issue tracking such as Jira, Freshdesk, or similar, SaaS experience a plus.- Basic understanding of technical support concepts and troubleshooting techniques.- Strong communication skills with the ability to convey technical information clearly and concisely.- Familiarity with supporting and troubleshooting API and CSV data integrations is highly desirable.- Familiarity with Jira, Freshdesk, or similar ticketing systems.- Familiarity with Accounting terminology is a plus.- Collaborative mindset and willingness to seek assistance and guidance when needed.- Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply._
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Product Support Specialist
hace 4 días
Chihuahua, México Ottimate A tiempo completo3 weeks ago Be among the first 25 applicantsJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the...
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Product Support Specialist
hace 2 días
Chihuahua, México Ottimate A tiempo completo3 weeks ago Be among the first 25 applicantsJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the...
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Product Support Specialist
hace 4 días
Chihuahua, México Ottimate A tiempo completo**Job Type**:Contractor/Full-time **Location**:Guadalajara, Jalisco (Hybrid) Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle. **About the role**: As a Product Support Specialist...
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Hybrid Product Support Specialist
hace 2 días
Chihuahua, México Ottimate A tiempo completoA technology company is seeking a Product Support Specialist L1 to join their team in Chihuahua. You will play a key role in providing Level 1 customer support, responding to inquiries, and collaborating with both support and specialized teams. The ideal candidate should have advanced English skills, experience with ticketing systems, and a collaborative...
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AI Product Enablement Specialist: Drive Adoption
hace 2 días
Chihuahua, México Varicent A tiempo completoA leading SaaS provider is seeking a Product Adoption Specialist to drive customer engagement and product adoption for their AI tools. In this hybrid role, you will deliver onboarding sessions, create educational content, and support customers in achieving their business outcomes with our platforms. Ideal candidates should have over four years in...
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Operations Support Specialist
hace 2 semanas
Chihuahua, México Choice Logistics A tiempo completo**COMPANY OVERVIEW**: We invented mission critical, post-sales logistics. Now, we're reinventing the way industry leading companies move their products through their complete life cycle with tailored, global finished goods distribution, post-sales, reverse logistics and end-of-life solutions. Powered by data and technology, we deliver world class service by...
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Partner Support Specialist — Hybrid
hace 2 días
Chihuahua, México INACOM DE MEXICO A tiempo completoA global procurement company is seeking a Partner Support Specialist in Chihuahua, Mexico, responsible for developing relationships with business partners, managing account escalations, and improving KPIs. Candidates should have a Bachelor's in business, strong analytical skills, and proficiency in MS Office. The role offers a hybrid work environment,...
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Customer Success
hace 2 días
Chihuahua, México Ottimate A tiempo completoA tech-focused company in Chihuahua seeks a Customer Service Specialist. In this role, you will support customer inquiries, assist in document preparation, and ensure customer satisfaction. Strong English communication skills and experience in a customer-facing position are preferred. Familiarity with tools like Jira and Salesforce is a plus. The company...
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Customer Service Specialist
hace 4 días
Chihuahua, México Ottimate A tiempo completoJoin to apply for the Customer Service Specialist role at Ottimate 2 days ago Be among the first 25 applicants Direct message the job poster from Ottimate Role: Customer Service Specialist Type: Contractor/Full-time, Hybrid About Ottimate Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent...
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Customer Service Specialist
hace 2 días
Chihuahua, México Ottimate A tiempo completoJoin to apply for the Customer Service Specialist role at Ottimate 2 days ago Be among the first 25 applicants Direct message the job poster from Ottimate Role: Customer Service Specialist Type: Contractor/Full-time, Hybrid About Ottimate Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent...
