Product Support Specialist
hace 2 semanas
3 weeks ago Be among the first 25 applicantsJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.About the roleAs a Product Support Specialist at our organization, you will be an integral part of the Product Support team, primarily focusing on Level 1 customer support. You will be responsible for addressing general inquiries, providing basic technical assistance, and ensuring customer satisfaction. This role involves collaboration with both the Support group and specialized teams, requiring oversight and assistance from Level 2 mentors or leads.ResponsibilitiesMember of Tier 1 Support GroupRespond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs)Collaborate with team members within the team to address customer inquiries and issues togetherActively participate in team meetings and collaboration sessions to stay informed about product updates and common issuesSpecialized Group ExpansionIn most cases, after a short period of time, expansion into other support areas is likely, based on business needs. You will work closely with your respective team members to provide support in these additional areasCollaborate with subject matter experts in specific areas to address complex customer issuesEscalate issues to engineering through the Jira platform and maintain ownership through resolutionOversight and AssistanceSeek oversight and assistance from Level 2 mentors or leads when addressing challenging customer queries or technical issuesCollaborate with higher-level team members to enhance skills and knowledge in the resolution of customer problemsEscalate issues to higher-level team members or leads, as neededRequirementsAdvanced English levelAbility to work in a fast-paced environment with competing prioritiesPrevious experience in a customer-facing support role utilizing ticketing system(s) for issue tracking such as Jira, Freshdesk, or similar, SaaS experience a plusBasic understanding of technical support concepts and troubleshooting techniquesStrong communication skills with the ability to convey technical information clearly and conciselyFamiliarity with supporting and troubleshooting API and CSV data integrations is highly desirableFamiliarity with Jira, Freshdesk, or similar ticketing systemsFamiliarity with Accounting terminology is a plusCollaborative mindset and willingness to seek assistance and guidance when neededOttimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply.Referrals increase your chances of interviewing at Ottimate by 2xWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
-
Product Support Specialist
hace 5 días
Chihuahua, México Ottimate A tiempo completoJob Type: Contractor/Full-time Internal Job Title: Product Support Specialist L1 Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid) Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire...
-
Product Support Specialist
hace 16 horas
Chihuahua, Chihuahua, México Ottimate A tiempo completoJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment...
-
Product Support Specialist
hace 14 horas
Chihuahua, Chihuahua, México Ottimate A tiempo completoJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment...
-
Product Support Specialist
hace 2 semanas
Chihuahua, México Ottimate A tiempo completo**Job Type**:Contractor/Full-time**Location**:Guadalajara, Jalisco (Hybrid)Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.**About the role**:As a Product Support Specialist at our...
-
Hybrid Product Support Specialist
hace 2 horas
Chihuahua, México Ottimate A tiempo completoA technology company is seeking a Product Support Specialist L1 to join their team in Chihuahua. You will play a key role in providing Level 1 customer support, responding to inquiries, and collaborating with both support and specialized teams. The ideal candidate should have advanced English skills, experience with ticketing systems, and a collaborative...
-
Integrations Support Specialist
hace 7 días
Chihuahua, México Ottimate A tiempo completoJob Details:**Internal role name**: Product Support Specialist L1**Location**: Hybrid (Guadalajara or Chihuahua)**Type**: Full-time (Contractor)**About Ottimate**Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire...
-
AI Product Enablement Specialist: Drive Adoption
hace 3 horas
Chihuahua, México Varicent A tiempo completoA leading SaaS provider is seeking a Product Adoption Specialist to drive customer engagement and product adoption for their AI tools. In this hybrid role, you will deliver onboarding sessions, create educational content, and support customers in achieving their business outcomes with our platforms. Ideal candidates should have over four years in...
-
Partner Support Specialist — Hybrid
hace 2 semanas
Chihuahua, México INACOM DE MEXICO A tiempo completoA global procurement company is seeking a Partner Support Specialist in Chihuahua, Mexico, responsible for developing relationships with business partners, managing account escalations, and improving KPIs. Candidates should have a Bachelor's in business, strong analytical skills, and proficiency in MS Office. The role offers a hybrid work environment,...
-
Customer Success
hace 3 horas
Chihuahua, México Ottimate A tiempo completoA tech-focused company in Chihuahua seeks a Customer Service Specialist. In this role, you will support customer inquiries, assist in document preparation, and ensure customer satisfaction. Strong English communication skills and experience in a customer-facing position are preferred. Familiarity with tools like Jira and Salesforce is a plus. The company...
-
Product support engineer
hace 18 horas
Chihuahua City, México Luxoft A tiempo completoProject Description:We are a team of Product Support Engineers for a high‐end hardware‐based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. We support a broad array of network emulated protocols and an API that enables...
