ServiceNow Lead

Overview Enroute is seeking a hands-on ServiceNow Practice Lead to establish and scale our ServiceNow practice. This is a unique opportunity for a technical leader who thrives at the intersection of delivery, strategy, and client engagement. You\'ll not only lead implementations but also shape the future of Enroute\'s ServiceNow capabilities in Mexico and beyond. Responsibilities Practice Leadership Define and execute the strategy, vision, and roadmap for Enroute\'s ServiceNow practice. Build frameworks, accelerators, and IP to drive delivery efficiency and consistency. Hands-On Delivery Lead implementations across ServiceNow modules (ITSM, ITOM, HRSD, CSM). Drive architecture, configuration, and complex integrations with platforms like Azure, AWS, Jira, and SAP. Client Engagement Act as the primary client-facing expert for customers. Run workshops, demos, and executive-level presentations. Translate technical solutions into measurable business outcomes. Team Building Recruit, mentor, and grow a high-performing ServiceNow team in Monterrey. Promote certifications and ongoing skill development. Pre-Sales Support Partner with sales on solutioning, RFP responses, and new opportunities. Write SOWs, shape proposals, and help drive business growth. Quality & Governance Establish and enforce best practices, standards, and governance across all ServiceNow engagements. Qualifications Technical Expertise Proven, hands-on experience with ServiceNow (ITSM + ITOM required; HRSD and/or CSM a plus). Multiple ServiceNow certifications (CSA + 2+ Implementation Specialist certs). Strong background in designing and leading integrations. Track record of mentoring ServiceNow developers. Leadership & Communication Bilingual (Spanish/English) - able to lead U.S. client calls and build local teams. Excellent communicator with both technical and C-Suite stakeholders. Experience in pre-sales: demos, workshops, proposals, and executive engagement. Skilled in writing SOWs and negotiating requirements. Mindset Entrepreneurial and growth-driven — you want to build, not just manage. Comfortable with ambiguity, but structured and disciplined in delivery. Collaborative team player who can also be the face of the practice. Benefits Monetary compensation Year-end Bonus IMSS, AFORE, INFONAVIT Major Medical Expenses Insurance Minor Medical Expenses Insurance Life Insurance Funeral Expenses Insurance Preferential rates for car insurance TDU Membership Holidays and Vacations Sick days Bereavement days Civil Marriage days Maternity & Paternity leave English and Spanish classes Performance Management Framework Certifications TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID Taquitos Rewards Amazon Gift Card on your Birthday Work-from-home Bonus Laptop Policy Equal employment Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr