General Manager Operations

hace 6 días


Playa del Carmen, Quintana Roo, México Luwii Stays A tiempo completo

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COO for a Vacation Rental & Property Management: Developing CX and Marketing Strategies from the Ground Up | Former UX Leader

About Us:

Luwii Stays is a fast-growing vacation rental and property management company with locations in Tulum and Playa del Carmen. We specialize in high-quality short-term rentals and concierge services, ensuring seamless experiences for both guests and property owners. Our commitment to operational excellence, technology-driven solutions, and top-tier customer service sets us apart in the hospitality industry.

Job Summary:

We are looking for a highly organized and dynamic Operations General Manager to lead and oversee daily operations. The ideal candidate has a strong background in hospitality, proficiency in property management systems (PMS) and task management tools, and excels at building relationships with guests and property owners. This role requires a proactive leader who thrives in fast-paced environments, optimizes processes, and ensures seamless day-to-day management.

Key Responsibilities:

  • Oversee all operational aspects, including guest services, housekeeping, maintenance, and vendor coordination.
  • Optimize property management systems (PMS) and task management tools for efficiency.
  • Develop and implement streamlined workflows to enhance productivity.
  • Maintain high hospitality standards to ensure exceptional guest experiences.
  • Lead and train the team to improve operational effectiveness.
  • Handle escalations and complex guest issues professionally.
  • Foster strong relationships with property owners and identify new business opportunities.
  • Work with marketing and sales teams to attract property owners and expand business.
  • Ensure effective interdepartmental communication to optimize occupancy and guest satisfaction.
  • Monitor key performance metrics and drive continuous improvement.
  • Stay up to date with industry trends and implement best practices.

Qualifications & Skills:

  • Fluent in Spanish and English.
  • Proven experience in hospitality operations management, ideally in short-term rentals or hotels.
  • Strong knowledge of property management systems (PMS) and task management tools.
  • Exceptional organizational and problem-solving skills.
  • Experience managing fast-paced operations with multiple priorities.
  • Strong leadership and team management skills.
  • Excellent communication and relationship-building abilities.
  • Sales and business development experience.
  • Proficiency in office software (Microsoft Office, Google Workspace) and general tech-savviness.
  • Familiarity with vacation rental platforms (e.g., Airbnb, VRBO) and their best practices.

Why Join Us?

  • Be part of a fast-growing hospitality company.
  • Opportunity to improve processes and drive business growth.
  • Collaborative and supportive work environment.
  • Competitive salary and career growth opportunities.
  • Work in a beautiful destination with a thriving vacation rental market.

If you are passionate about hospitality, operations, and business growth, we would love to hear from you Apply today to join our team.

Eligibility Requirements: To be considered for this role, candidates must be local residents of Playa del Carmen or Tulum. We are prioritizing applicants who live within the area to ensure flexibility and ease of commute.

How to Apply:

Email CV with the subject 'General Manager' at

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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