Helpdesk Support Specialist
hace 5 días
**Company Overview**Outset is a medical technology company pioneering a first-of-its-kind technology to reduce the cost and complexity of dialysis. The Tablo Hemodialysis System, FDA cleared for use from the hospital to the home, represents a significant technological advancement that transforms the dialysis experience for patients and operationally simplifies it for providers. Tablo serves as a single enterprise solution that can be utilized across the continuum of care, allowing dialysis to be delivered anytime, anywhere and by anyone. The integration of water purification and on-demand dialysate production enables Tablo to serve as a dialysis clinic on wheels, with 2-way wireless data transmission and a proprietary data analytics platform powering a new holistic approach to dialysis care.**Position Overview****Responsibilities**- Provide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions- Diagnose and resolve issues related to network systems such as LAN, Wi-Fi, and VPN- Manage incidents and fulfill requests within agreed upon service level agreements (SLAs)- Establish productive working relationships and maintain effective communication with the user community- Exercise good judgement in determining appropriate escalations for broad technology issues- Configure and deploy end user hardware per organizational standards- Support Active Directory administration- Support and maintain telephony systems, conference rooms, and audio-visual equipment- Collaborate with IT Leadership, System Analysts, System Administrators, vendors, and business teams to assess needs and recommend technology solutions- Assist with planning, coordination, and execution of information technology projects**Required Qualifications**- Minimum of 4 years' experience in technical support role; experience working in manufacturing environment preferred- Outstanding knowledge of computer software, hardware, networking (Juniper, MIST and Palo Alto Networks), computer security and technology risk; experience supporting both Windows and Mac OS- Experience with enterprise level ticketing systems (e.g., Fresh Service, ServiceNow, Remedy, etc.)- Excellent verbal and written communication skills (English & Spanish)**Desired Qualifications**- Technical knowledge and experience with Azure AD, Microsoft 365, Microsoft Intune, and Auto Pilot- Experience in ITIL-based service delivery is a plus- Understanding of enterprise communication solutions such as Zoom and Polycom- Experience in troubleshooting Zebra printers- Technology Certifications are a plus- Collaborative and a service-oriented mindset- Strong analytical and problem-solving skills with good judgment- Mobility to access, install and service computer systems and other technology-related equipment throughout company work sites is required; ability to lift 25 lbs. on a regular basis.Privacy is important to us. Please review our **Applicant Privacy Notice.****EQUAL EMPLOYMENT OPPORTUNITY STATEMENT**Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
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Tijuana, México Outset Medical Mexico A tiempo completoDescripción y detalle de las actividadesPosition OverviewThe Helpdesk Support Specialist, Mexico will manage all IT Support requirements at Outset's manufacturing facility, providing technical support for a wide range of technology areas including computers, applications, networks, audio visual, telephones, and mobile devices. The incumbent will play a...
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Tijuana, México Outset Medical Mexico A tiempo completoDescripción y detalle de las actividades - **Position Overview**- ** Essential Job Functions and Responsibilities**- Provide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions. - Diagnose and resolve issues related to network systems...
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Tijuana, México Outset Medical Mexico A tiempo completoDescripción y detalle de las actividades- **Position Overview**- **Essential Job Functions and Responsibilities**- Provide Tier I-II support for all Windows, Mac, and mobile platforms; troubleshoot PC hardware and software problems, identifying root cause, and recommending appropriate solutions.- Diagnose and resolve issues related to network systems such...
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Tijuana, México Outset Medical A tiempo completo**Company Overview**Outset is a medical technology company pioneering a first-of-its-kind technology to reduce the cost and complexity of dialysis. The Tablo Hemodialysis System, FDA cleared for use from the hospital to the home, represents a significant technological advancement that transforms the dialysis experience for patients and operationally...
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Tijuana, México Outset Medical A tiempo completo**Company Overview** Outset is a medical technology company pioneering a first-of-its-kind technology to reduce the cost and complexity of dialysis. The Tablo Hemodialysis System, FDA cleared for use from the hospital to the home, represents a significant technological advancement that transforms the dialysis experience for patients and operationally...
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