Robotics Technical Support Engineer

hace 4 semanas


México ABB A tiempo completo

**Robotics Technical Support Engineer (Americas)**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:**Your responsibilities**:- Monitor the Connected Services Portal and Follow up with Customer.- Properly escalate unresolved issues to appropriate internal teams (Dispatch, Application Engineer, or Robot Factory) and provide prompt and accurate feedback to customers.- Prioritize and manage several open issues at one time.- Follow up with clients to ensure their Robotics systems are fully functional after troubleshooting.- Document technical knowledge in the form of notes and manuals (OneNote) and actively and continuously update technical skills. (Welding, Paint, MH, Vision, PM, etc).- Verification and Validation of latest Robot Software’s (Robot Studio, RobotWare, PowerPacks).**Your background**:- Bachelor’s Degree in Mechatronics, Electric engineering or related.- Fluent English, Fluent Spanish and Intermediate Portuguese.- +2 years of experience in Help Desk or Robotics Field Service Engineer role.- Experience in interpretation of electrical diagrams and industrial networks.- Ability to diagnose and troubleshoot basic technical issues.- Experience working at a technical level with robots (programming, configuration, etc.) and Industrial Communication Protocols.- Teamwork, Adaptability, Handles stressful situations appropriately.- Excellent problem-solving and communication skills.- Ability to provide step-by-step technical help, both written and verbal.**More about us**:



  • México ABB A tiempo completo

    **Robotics Technical Support Engineer (Americas)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


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