People & Communications Services Lead, Americas

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration, and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big**JOB OVERVIEW**We are seeking a strategic **People & Communications Services Lead, Americas**to join our team. This role will lead and modernize our P&C Services operations across the Americas region (US, Mexico, Canada), ensuring alignment with global service standards and serves as a critical part of the KONE service model in delivering P&C services for the organization with their teams.**JOB DUTIES**:**Operational**:- Lead the P&C Services function across the Americas, including overseeing the AskHR service.- Manage and lead P&C Services according to global scopes and SLAs established within the region.- Collaborate with business units to tailor service scopes locally, ensuring alignment with business needs.- Drive the design, development, and implementation of P&C Services management processes in support of organizational goals and helps to enhance employee engagement ensuring KONE continues to be a great place to work.**Continuous Improvement**:- Identify and capitalize on improvement opportunities within KONE's P&C Centers of Excellence (CoEs) and Unit P&Cs by providing insight and analysis on operational issues- Collaborate with P&C teams and business stakeholders to deliver consistent, high-quality services.- Contribute to the development of P&C Services roadmaps based on regional feedback and business requirements.- Evaluate business and workforce trends to provide strategic recommendations for achieving and exceeding targets.- Develop the annual P&C Services budget in the geographical area and in line with global budgeting guidelines.**People, Compliance and Stakeholder Management**:- Hire, retain, and develop a skilled team of P&C professionals, ensuring the needed knowledge and capabilities to deliver efficient and quality services for the organization within the function.- Ensure that service delivery practices fulfill all needed global/local regulations and laws.- Maintain strong relationships with P&C colleagues to share best practices and anticipate industry trends.- Represent P&C Services in the P&C Area Management team**HIRING REQUIREMENTS**- Bachelor's or Master's degree in Human Resources, Communications, or a related field.- 5-7 years of experience in Human Resources, preferably in multinational companies.- Business acumen and experience in a multicultural business environment.- Proficiency in service management processes with a track record of driving change.- Strong project management and people leadership/coaching skills.- Excellent communication skills with the ability to engage effectively with senior leaders.- Must be fluent in English and Spanish; must be able to communicate in English and Spanish verbally and through written communication.**About KONE**- We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because _we believe diversity drives innovation _: _- _We value your authentic self. _- _Diversity, equity and inclusion is embedded in our strategy and values. _- _Collaborative, creative, and supportive work environment _.- _Passionate about safety, quality, and innovation _- _We care about the communities where we live and work. _- Just some of our many benefits include: _- Competitive salary _- Opportunities to learn and grow _- Comprehensive health and wellness _plans _for the entire family _- _More _benefits _than required by _law _Come share your passion and energy to make a positive impact at KONE for our customers and your career *Beware of Recruitment Scams*- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. _IND123- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In bein