Learning Manager

**Additional Information****Job Number** **Job Category**Human Resources**Location**Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560**Schedule**Full Time**Located Remotely?**Y**Position Type** Management**Job Summary**Responsible for planning, organizing and delivering various classroom and virtual training programs with a special focus on core Leadership Programs such as En Route’s Embark and Envision.**Position-Specific Expected Job Contributions**- Delivers training to ensure transfer of knowledge according to program learning objectives- Delivers a variety of learning programs to small and large audiences, classroom and/or virtual- Thoroughly prepares for each learning event and demonstrates a mastery of content knowledge- Effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed- Creates an environment that enables maximum learning by employing adult learning principles- Demonstrates knowledge of the uniqueness of each audience, including adjusting delivery to the various learning styles represented, as well as for any special needs that could affect the learning- Conducts self in a manner reflective of Marriott professionalism and decorum before, during and after the learning event- Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate- Demonstrates mastery of training technology and best practice facilitation methods to maintain quality standards for all mediums of training delivery- Effectively solicits, responds and adapts to learner feedback- Participates in the scheduling, administration, marketing, production, execution, post-production and evaluation of learning events, as needed- Maintains content and process integrity of each program, suggesting changes and enhancements as appropriate- Ensures the classroom (physical and/or virtual) meets standards and creates a positive learning environment- Demonstrates and takes action as an ambassador to the Company and brand, as appropriate- Follows through on commitments made to participants- Reviews course evaluations and create plans for improvement- Works with the CALA Learning team to provide feedback and suggestions on logistics processes- Assists with the implementation of new programs as appropriate or requested- Shares learning and insights as a voice from the classroom ensuring alignment with business and brand priorities- Maintains updated training resources & knowledge in reference to Marriott’s training- Assists in any needed training activities and team buildings, as appropriate- Attends departmental & other meetings as required- BA/BS (or equivalent) preferred.- Based in Mexico (preferably Mexico City). Local package.**Experience**- Excellent platform delivery skills required- Minimum of 3 years experience in classroom and virtual training in English and Spanish.- Previous hotel operations experience preferred**Skills & Knowledge**REQUIRED:- Facilitation skills for a variety of mediums and audiences- Excellent communication skills (listening, oral, facilitation, presentation, written)(English and Spanish is a must; Portuguese optional)- Ability to coach others for performance improvement- Ability to manage multiple tasks/ projects- Experience/knowledge in technology-based delivery tools (i.e. computers, projectors, web conferencing)- Business knowledge (related to Marriott business functions, culture, systems, customer)- Business process knowledge (processes, quality measures)- Leadership (project/team leadership, business partnering, change management)PREFERRED:- Conducts compelling and engaging online learning events using virtual classroom technology- Facilitates highly interactive virtual training programs- Various analysis methods (such as job/task analysis, performance analysis, etc.)- Research methods, including information scanning, data gathering, and analysis- Procedural documentation/ writing skills- Project management**Attributes**- Service orientation- Collaborative; team player- Builds relationships with ease- Problem solver- Creativity- Judgment- Results/goal orientation- Resiliency/adaptability- Comfortable with complexity, ambiguity and change- Comfortable with technology- Agile learner**Travel**Travel requirements vary and could be up to 60%-80%.- Extensive time availability to travel with short notice- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Marriott International is the world’s largest hotel