System Support Specialist, Hoa

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by1) providing the best services for homebuyers2) led by advantaged underwriting in insurance3) to protect the whole home.As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.- The future is bright for the Porch Group, and we’d love for you to be a part of it, as our- Homeowners of America| System Support Specialist- THE POSITION- The System Support Specialist will assist the System Support Supervisor in presenting products accurately and professionally. This role involves testing, auditing, and implementing changes to our policy administration systems, which includes both a legacy system and a new system. The System Support Specialist ensures a high standard of user experience for both internal and external users and reports directly to the System Support Supervisor.WHAT YOU DO- Create detailed test plan templates, outlining requirements and documenting results.- Conduct testing across multiple servers, including development, cycle, staging, and live environments.- Communicate errors, compliance updates, and upcoming changes to various departments.- Balance workload across multiple policy administration systems.- WHAT TO EXPECT:- Quick recruitment process through video calls.- Pay rate: An offer will be extended according to your experience.- Training: paid initial training, as well as ongoing training to help you develop in your role and career.- Career path: this is only the beginning We offer real opportunities for career growth as our team keeps on growing- Support: You’re working from home, but not alone Your team is available in real-time to help you be successful- Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic Spend more time at home, where your family needs youWHAT YOU BRING:- 5+ years of related training or experience, or an equivalent combination of education and experience.- High school diploma or general education degree (GED) required; Bachelor's degree preferred.- Demonstrates accuracy, thoroughness, organization, and attention to detail.- Exhibits strong ethics and integrity.- Proven team player with a positive attitude.- Self-motivated with a desire to succeed.- SOX Compliance knowledge or familiarity.- Proficiency with Microsoft Suite (Outlook, Word, Excel, and PowerPoint).- Understanding of XML and text files.- Basic knowledge of insurance terminology.- Familiarity with APIs.- Knowledge of insurance processes and rating.- Strong analytical skills for gathering and analyzing information.- Ability to manage confidential information with discretion.- Excellent documentation skills, both clear and concise.- Strong planning and organizational skills.- Ability to adapt and excel in a fast-paced work environment.- Effective written and verbal communication skills.- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.- Equipment: a laptop (or a desktop computer) and an internet connection that- meet our minimum requirementsLI-FQ1LI-RemoteWhat’s next?Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.