Order Management Representative

Requisition ID: 61917- Location: Tijuana, Baja California, Mexico- Function: Services & Customer CareWork is no longer a place. It’s what you do. And how you do it. More fluid, more flexible, powered by your imagination and by some amazing technologyThat’s where we come in. We are Poly. We outfit you with beautifully designed and engineered audio and video products so that YOU can do YOU. Wherever and whenever.Join us as we pursue our disruptive vision to bring professional audio and video meeting technology and services to everyone. Be a part of our journeyThe goal of the Order Management Rep is to provide excellent Customer Service to Poly customers. This position is responsibility for managing all aspects of the Customers order from receipt to shipment.**Your day to day**- Quotes pricing and availability- Processes orders into a Oracle data base- Monitor’s backlog reports and works closely with the Operations group to meet product delivery dates.- Interacts with various dept’s. within Poly (Finance, Logistics, Supply Demand, Planning)- Checks status of orders per customer requests- Prepares required reports to the customer- Develop special reports to support customer needs- Ability to make use of good communications skills, written and verbal in English- Processing returns and credits when required.**What you bring to the team**- High school education - college preferred.- 2-5 years related experience working with Direct accounts.- Requires clerical skills and telephone interface experience.- Judgment is required in resolving problems and making recommendations.- Excellent Customer Service Skills- Proficient in Excel and Word- Great attention to detail- Be able to adapt to hybrid working environments (home/office)**Our Culture**At Poly, leadership principles aren't just something we talk about, they're something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included -where trust and transparency are built into the way we work - where creativity, curiosity, and continuous improvement are encouraged and nurtured every day.- **C3 - Customer. Customer. Customer**: Customer obsession is everyone’s job. You enjoy solving customers’ problems - big or small. You work closely with customers, channel partners and their teams to deliver innovative solutions.- **Raise the Bar**: You take pride in your work and know details matter. You know that shavings make a pile. You seek every opportunity to continuously improve teams, products, and processes.- **Communicate Courageously**: You speak with candor but aren't a jerk. You constructively challenge your teammates to get to the best possible outcome or decision. Once a decision is made, you fully align and stay aligned.- **Onward and Upward**: You learn from the past but focus on the future. You rapidly adapt to changes in the marketplace. You help to create solutions that move the company forward with energy, momentum, and results.- **Own It**: You know your business, your customers, and your team - inside and out. You don't sacrifice long-term value for short-term results. You act with integrity, spend money like it’s your own, and put Poly first.- **Take the Leap**: Speed matters in business. You encourage and require those around you to think strategically and act decisively. Poly values calculated risk taking.- **Ride Together**: We are one team. We do what we say we’ll do, we treat each other with respect, we have each other’s back, and we hold each other accountable.- **Leaders Lead**: You know you are part of a larger global community and make decisions as good stewards of the earth, its resources and its people.**Our Commitment as an Equal Opportunity Employer**All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, accessibility needs, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.No matter where you’re based, you’ll experience a company that believes that teamwork and collaboration drive maximum impact, seeks well-rounded talent to focused on providing the best customer experience, and understands that this is a marathon, not a sprint. And, top of mind to us is continuously and purposefully building an inclusive culture that empowers all of our team members, across the globe, to do their best work and be the best version of themselves.LI-JD1LI-Remote #LI-JD1**WE CREATE AMAZING NEW WAYS TO HEAR, SEE, WORK, & WORK TOGETHER**:Be a part of a team with a critical mission - ensuring everyone can be seen and heard with incredible clarit