Customer Services Ultrasound Head

**Now’s our time to inspire the future of healthcare together.**Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.Join our team now at Siemens Healthineers as Customer Services Head Mexico for Ultrasound.The Customer Service Head, Mexico for Ultrasound will implement a carve-out project and set up an independently managed standalone business for Customer Service in the field of Ultrasound. This role will directly report to the Vice President of Customer Service, Americas for Ultrasound of Siemens Healthineers.**Tasks & Responsibilities**- You are heading our Mexican Ultrasound organization from the Customer Service side and act as a strong leader for your assigned team- For our Ultrasound portfolio, you implement our Customer Service-related strategy, policies, and guidelines of the respective region from a commercial and technical point of view for Mexico- You ensure the implementation of corporate standards and guidelines in respective area of responsibility- In this role, your target is to achieve the Service unit’s business goals in cooperation with the regional Service organizations- You collaborate and build strong partnerships with your peer team leads like other Customer Service country Heads, as well as Head of Sales etc.- Your guide and support internal interfaces to other business types (e.g. Product Solutions) and external interfaces (e.g. customers, suppliers)**Qualifications & Experience**- You hold a university degree in the field of economics or related field- You bring in your long-term experience in the area of customer services or a related fields in a similar role, your experience in a med-tech environment is a great advantage- You have solid experience in the field of people management. You act as a coach and you find it easy to motivate your team- You are familiar to working in a matrix organization of an internationally operating company. You consider strong relationships and through stakeholder management as an essential**Attributes & Skills**:- You are passionate about customer services - Our customers are always on your mind while still meeting our company´s internal targets- You bring in a “hands-on mentality” and ability to work independently- Ability to manage multiple, complex priorities within demanding timeframes- Excellent communication skills - verbal, written and presentation- Ability to drive people, process and technology initiatives to efficiently support a world-class customer experience through possessing strong management and organization skills- Ability to adapt and be nimble for quick changes made that are needed for the management of the overall businessSelf-starter, self-motivated and high level of initiative, embraces an ownership culture- Ability to thrive as a member of a collaborative, cross-functional team and ability to work with different hierarchies and cultures- To interact effectively with our global team as well as Mexican organization, you are fluent in Spanish and English (written and spoken)- Willingness to work with different time zones and off-peak hoursAt Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.**Organization**: Siemens Healthineers**Company**: Siemens Healthcare Diagnostics, S. de R.L. de C.V.**Experience Level**: Experienced Professional**Job Type**: Full-time