Operations Manager

**Who we are**Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.**Responsibilities**â— Responsible for communicating the different Tours & Travel products and services during the check in processâ— Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-)â— Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) â— Responsible for recording Tours & travel sales in systems, Rezdy and Winks.â— Responsible with supporting guests in case of any question/concern needed regarding an T&T productâ— Manage receptionists tasks on the night shiftâ— Process all guest check-ins and early check outsâ— Review receptionists’ reportsâ— Obtain clean and organized receptionâ— Accounting reports as requiredâ— Ensure to complete the logbookâ— Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests â— Perform adjustments and corrections and rectify all PMS problems that occur during night shiftâ— Verify that all registered guests have the payment applied correctly in the PMSâ— Prepare of End of day procedureâ— Make sure that all the arrivals for the following day are already assignedâ— Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next dayâ— Check all accounts of guests who check out the next day â— Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shiftâ— Ensure standards of customer serviceâ— Ensure the good conditions of reception equipment â— Must be able to perform the full night audit if needed â— Act as manager on duty for the hostel in the absence of theManagement Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happenâ— In case on Events or Parties, is mandatory of coordinate all the security teamâ— Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety**Requirements (language, years of experience, area of experience, specific knowledge)**â— 1-2 years of experience in receptionâ— Team managementâ— Bilingualâ— Knowledge of PMS systemâ— Tourism /Hotel management background**Reception PM Leader****Job title**PM Leader**Department**Reception**Location**All locations**Type/Duration of contract**Prof. Services / Payroll1 year**Responsibilities**You are a multi-task, resourceful, imaginative, curious citizen of the world who enjoys challenges, fast pace, and learning something new every day.Change is your ally and creativity your best friend.You are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all.Most of your responsibilities are (but not limited to):â— Responsible for communicating the different Explore products and services during the check in processâ— Ensure all guests are aware of the different spaces in Selina (common kitchen, playground, cinema room, library, cafe/club, Retail Shop, Explore desk, Wellness Deck, Surf Ranch - when relevant-)â— Responsible for selling all Explore products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)â— Responsible for recording Explore sales in systems, Rezdy and Winks.â— Responsible with supporting guests in case of anyquestion/concern needed regarding an Explore productâ— Process guest check-ins and requirements while ensuring high satisfactionâ— Review and create reception reportsâ— Obtain clean and organized receptionâ— Ensure to complete the logbookâ— Support the Operations Manager & Room Supervisor on the Rooms and Common Areas Inspectionâ— Perform adjustments and corrections and rectify all PMS problems that occur during the shiftâ— Verify that all registered guests have the payment applied correctly in the PMSâ— Make sure that at the end of the Housekeeping Shift all the vacancy rooms are ready and cleanâ— Support the maintenance & housekeeping team in order to complete all the assigned taskâ— Ensure that all guests are guided to the room by someone from the team as part of the protocolsâ— Ensuring all floats balance correctly at the end of shift â— Act as manager on duty for the hostel in the absence of the Management Team dealing with com