IT Support Analyst

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.**IT Support Analyst****Location**: Mexico City**Onsite Requirement**: Full-time, in-office**About the Role**:We’re looking for a versatile, tech-savvy, and highly organized individual to join our team in Mexico City. This in office role blends IT support and office operations management. You’ll be the first line of onsite technical support and the go-to person for ensuring a smooth and welcoming office experience. From solving hardware issues to managing vendor relationships and onboarding new hires, your impact will be felt across all teams.**Responsibilities**:**IT Support**: Provide onsite troubleshooting for hardware, software, and connectivity issues.Manage device onboarding/offboarding using MDM tools like Kandji; integrate with Apple Business Manager.Administer OKTA for user lifecycle management and group configurations.Support SaaS tools such as Google Workspace, Notion, Slack, Zoom, and Jira ITSM.Maintain IT support documentation and hardware inventory.Triage incoming IT tickets, escalate network issues with WeWork, and contribute to internal tooling improvements.Coordinate IT onboarding setup (laptops, access credentials, etc.) for new employees.Oversee WeWork-related logistics including access management (QR codes, badges), space usage, and cleanliness escalations.Support internal events, team celebrations, and cross-functional onsite visits.- Maintain office directories, seating charts, and welcome new hires with onboarding kits.Handle employee questions and office-related escalations in coordination with People Ops and HR.**Requirements**:- **3+ years in IT support, office management, or similar hybrid roles.**- **Proficient in troubleshooting Mac/PC hardware and SaaS tools.**Experience with Kandji, OKTA, and Google Workspace preferred.Excellent organizational, multitasking, and communication skills.Comfortable operating in a fast-paced, high-growth environment with an in-office presence.**Nice to have**: Apple or IT certifications (e.g., ACMT, CompTIA).Experience with Jira, automation tools, or basic scripting (Python, bash).- Prior work in SaaS, startup, or shared office environments like WeWork.**We are AI Native**:Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.**Why You’ll Love Working at Apollo**:At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we **take extreme ownership** of our work, **move with focus and urgency**, and **learn voraciously** to stay ahead.We invest deeply in your growth, ensuring you have the resources, support, and autonomy to **own your role and make a real impact**. Collaboration is at our core—we’re **all for one**, meaning you’ll have a team across departments ready to help you succeed. We encourage **bold ideas and courageous action**, giving you the freedom to experiment, take smart risks, and drive big wins.If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.Learn more here