Senior Operations Governance Manager

-Job descriptionIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.We are currently seeking an experienced professional to join our team in the role of** "Senior Operations Governance Manager"****Role purpose**:The Senior Operations Governance Manager will assist in driving operational excellence across Digital Production Services globally including; headcount management, capacity management and forecasting, MI reporting, billing/re-charging and recovery, and business FRP planning, ensuring alignment to strategy of Global Operations and also acts as a point of contact to information relating to these operational aspects.The role holder also supports the development and deployment of standard operational performance metrics across markets, ensuring that targets are set and performance is closely monitored, assist in tracking performance against annual operating plan (AOP), helps in ensuring that teams are appropriately resourced to meet the Line of Businesses’ and Functions’ demand statements, supports maintenance and adherence to supplier performance and risk management standards, helping ensure that relevant FIMs, Supplier Performance Management and Operational policies are effectively implemented and maintained.The role holder provides direction and guidance to the Tribe leads and Squad leads to enable them to achieve delivery, quality and metric requirements as well as aversion and mitigation of operational risk. The role holder may have line reports if/where required.**Principal accountabilities**:- Building a Function that consolidates expertise in the Bank into a Centre of Excellence utility within Global Operations- Carry out data governance activities, ensuring data practices comply with regulations of all geographies under remit- Provide support for the implementation of HSBC data governance guidelines, procedures, standards, methods, tools and processes and ensure enforcement- Provide support or co-ordination of initiatives which serve to implement, improve and maintain good data management practices- Provide support in implementing sustainable operating models for service areas- Ensure good practices in the management of data tools, reference data, data standards, data frameworks and templates to enable service areas to deliver against set SLAs- Ensure these are fitting for business needs and comply with prevailing regulations- Support the management, monitoring and mitigation of operational risk in the field of data management- Work with internal stakeholders to determine business needs in the areas of data recording using Group standard tools, data maintenance, data governance, data analysis and risk management- Provide support to data governance working groups and decision making forums within the Tribes and Squads in terms of capacity management and forecasting, and head count management- Provide assistance in ensuring that the operating methods and aims of the Operations Director are aligned to manage all operational activities within the remit area- Key point of contact for / and provides advisory and/or input to senior stakeholders and top executives in the Global Operations on Digital Production Services- Support Tribe Leads to implement strategic vision and direction of the production teams, considering Global Operations/DBS and the Bank’s strategic objectivesRequirements- Post-secondary education either at the degree level or a relevant professional qualification (Desired)- Experience in managing and implementation of data governance guidelines, procedures, standards, methods, tools and processes- Experience in working with data tools, reference data, data frameworks and templates- Experience in managing a team which consist of different work types/roles- Structured, systematic working style- Good stakeholder management skills- Good understanding of management information and intermediary/advance reporting capabilities- Ability to identify and resolve problems in an effective manner- 7-10 years’ experience with client-driven industry possibly in financial services- Good client handling skills- Good command of written and spoken English- Maintains composure and professionalism in a fast-paced work atmosphere- Flexibility in working different shifts and on weekend when required- Proven operations and change leadership experience and the ability to accomplish through others- Demonstrated skill to quickly grasp complex processes and concepts and make strategic decisions and recommendations/actions plans across all services provided by the Functi