Service Desk Agent Team Leader
hace 1 semana
Tata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network.**Requirements**:- Minimum 1 year experience as a customer representative- **Must reside in Guadalajara to be considered (this is an onsite position)**:- Fluent English (Spoken/Written)- Previous experience as Manager or Team Leader**Description**:- Serve as the main SD escalation point for the Client- Monitor day to day service desk operations- Listen for concerns and identify areas requiring further attention from the management team- Communicate all issues immediately to Service Desk Team- Monitor ticket queues and ensure tickets are being followed up on per client and agreements- Monitor agent performance- Monitor calls for all assigned agents to ensure standards are being met- Work with all assigned agents to ensure individual SLA/KPI goals are being met- Aid in identifying Knowledge gaps or areas of improvement- Capture and organize knowledge in a knowledge management system to address specific business Incidents and Request.- Train any new hires joining the team and provide Uptraining to current team.**We offer**:- Salary based on experience.- Above law benefits: Food vouchers, Private medical insurance, Life Insurance, 30 days of Christmas Bonus in DecemberPay: From $20,000.00 per month**Language**:- English (required)- French (required)Work Location: In person
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Service Desk Agent Team Leader
hace 1 semana
Guadalajara, México Tata Consultancy Services (TCS) A tiempo completoTata Consultancy Services is an IT services, consulting and business, ensuring a level of certainty no other firm can match. TCS offers a consulting-Lead, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network. **Requirements**: - Minimum 1 year experience as a customer...
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Service Desk
hace 4 semanas
Guadalajara, México Service Desk A tiempo completoWe are a leading global information technology; consulting and business process Services Company.We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.A company recognized globally for its comprehensive portfolio of services,...
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Service Desk
hace 19 horas
Guadalajara, México SERVICE DESK A tiempo completoWe are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...
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Service Desk Team Leader
hace 4 semanas
Guadalajara, México Digital Risk, Llc. A tiempo completoCompany DescriptionMphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive...
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Service Desk Team Leader
hace 4 días
Guadalajara, México Digital Risk, LLC. A tiempo completoCompany Description Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive...
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Service Desk Agent
hace 4 semanas
Guadalajara, México Ust Global A tiempo completo1 Opening- Guadalajara**Role description**:**Service Desk Agent****Associate II - Cloud Infrastructure Services****Who We Are**:Born digital, UST transforms lives through the power of technology.We walk alongside our clients and partners, embedding innovation and agility into everything they do.We help them create transformative experiences and...
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Service Desk Team Lead
hace 15 horas
Guadalajara, México HCLTech A tiempo completoAbout the job HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
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Service Desk Team Lead
hace 13 horas
Guadalajara, México HCLTech A tiempo completoAbout the jobHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
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Service Desk Team Lead
hace 10 horas
Guadalajara, México HCLTech A tiempo completoAbout the jobHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
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Service Desk Team Lead
hace 4 horas
Guadalajara, México HCLTech A tiempo completoAbout the jobHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...
