Customer Service Specialist Ii

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.**What your background should look like**:- Ensures all responses follow approved company guidelines- Duties and tasks are more complex and less routine- May creatively adapt procedures, techniques, and/or equipment to meet job requirements- Handling customer concerns by providing appropriate solutions and alternatives, and then following up to ensure resolution- Resolve, prioritize and research customer issues in a timely and accurate fashion.- Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts- Understand customer needs and requirements by identifying and seeking out new opportunities to improve the service level and relationship- Understanding the customers' business and competition- Proactively identifying and eliminating potential issues that may negatively affect the customer.- Optimize communications and relationships between Customer Service Advisory Services Support and various other departments and parties involved- Liaise and coordinate with Account Managers and internal staff proactively in relation to the day to day running of the account(s)- CCP ensures that all customer queries, (internal and external) on product quality, availability, and substitutions, inventory and order status, pricing, billing, invoices and traffic carrier concerns are resolved satisfactorily- Analyze and lead improvement to Customer’s specific KPI’s- Align with support team of specialists to ensure tasks are achieved with quick turnaround- Representing and advocating internally for the voice of customer- Answering incoming calls regarding service questions, product problems, billing issues, and general client concern- Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints- Performs contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements- Support process improvement to standardized operational procedures (SOP)- Works under limited or mínimal supervision, referring only very complex issues to higher levels- May provide training and guidance to others**Key Qualifications, Experiences and Knowledge**:- Relevant work experience (3+ years)- SAP or Salesforce system knowledge is required- Ability to work in a fast pace ever-changing environment- Analytical skills and problem-solving capabilities- Flexibility to work extended hours, when needed.- Proficient English both written and spoken.**LOCATION: Tlalnepantla, MX. (Hybrid)****TRAVEL: None****#LI-HYBRID****Competencies**:- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork**Compensation**:**What TE Connectivity Internship Program offers**TE has a robust internship program that provides our interns with an abundance of resources to feel included as part of our Team. Every summer we coordinate various educational and networking events for our interns. The TE University Relations team will be hosting virtual meetups, information sessions, tours, skill building presentations, and topping it off with National Intern Day celebration activities.A unique employee resource group we have is the Young Professionals Employee Resource Group (ERG). This group is committed to creating a highly engaged and empowered cross-functional network of young professionals by placing high value in Professional Development, Networking Opportunities and Community Involvement to drive the success of our interns.In addition to the ERG, we also provide our interns with complete access to our internal library of self-lead courses. These courses include academies like leadership to help the interns develop their development in becoming future leaders at our organization. To help with their professional growth, we provide access to Mentors via our NAVIGATE platform. Mentors serve as a guide to navigate the organization and provide additional support in their career endeavors at the company. Our program provides a holistic experience for interns that targets professional development and personal growth.Our internship program typically runs May thru August and gives students the opportunity to work on projects that contribute to the success of their team and build on their classroom experience. Throughout t