Askhr Specialist

Are you passionate about helping others and making HR support simple, clear, and efficient? At **Siemens Global Business Services (GBS)**, we’re looking for an **AskHR Specialist** to join our centralized **HR Shared Services Center**, where you’ll serve as a first point of contact for employees, managers, and HR stakeholders.**What role will you play?**:As an AskHR Specialist, you will provide **Tier 1 customer support** for a wide range of HR-related inquiries, including payroll, HRIS transactions, and employee life cycle events. You’ll work across multiple channels, delivering accurate and timely information in a dynamic, fast-paced environment. You’ll also support internal programs such as tuition reimbursement and overpayment collections.**Key Responsibilities**:- Retrieve and provide information to employees using available tools and systems- Maintain departmental and employee records, logs, and files- Process and audit HRIS data entries to ensure high data accuracy- Generate, distribute, and maintain complex HR documents, forms, and reports- Provide front-line support on HR policies, programs, benefits, and employee data- Support and administer programs such as tuition reimbursement and overpayment collections- Prepare “Share with AskHR” documentation and ensure timely submission- Identify and escalate complex cases as needed, proposing process improvements**What you need to succeed**:- 1-2 years of experience in customer service, **HR support**, **call center**, or **data processing**- Strong interpersonal skills and ability to work with people from diverse cultural backgrounds- Proficiency in **Microsoft Office tools** (Excel, Word, PowerPoint)- Intermediate to advanced **English** (written and spoken)- Typing proficiency and comfort with digital platforms- Knowledge of **PeopleSoft Payroll** and HR systems is highly preferred- Strong verbal and written communication skills- Analytical mindset and attention to detail- Knowledge of help desk or ticketing tools is a plus- College degree preferred- Familiarity with HR policies, benefits, and procedures is a strong plus- **Extensive payroll knowledge is a plus