Manager 1, Technical Support Engineering
hace 4 semanas
Manager 1, Technical Support Engineering - Mexico City Mexico City, Mexico We are Datadog's in‑house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi‑channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor a team of TSEs respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical‑training, certificates and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process, or procedure Collaborate with internal teams and customers on high‑priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self‑motivated, detail‑attentive, and have a desire for continuous learning A critical thinker who defaults to a client‑centric approach A tinkerer with some programming experience and a basic knowledge of Linux Able to work a rotating schedule that requires weekend availability Active contributor to open‑source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best‑in‑breed onboarding Generous global benefits Intra‑departmental mentor and buddy program for in‑house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #J-18808-Ljbffr
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Technical Support Engineering Manager
hace 4 semanas
WorkFromHome, México Datadog A tiempo completoA technology firm in Mexico City is looking for a Manager 2 in Technical Support Engineering to manage and mentor teams, ensuring client satisfaction through expert support. You will lead initiatives to improve processes and work closely with senior leadership on hiring and retention. The ideal candidate values people management, is self-motivated, and can...
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Manager 2, Technical Support Engineering
hace 4 semanas
WorkFromHome, México Datadog A tiempo completoManager 2, Technical Support Engineering Mexico City, Mexico We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support,...
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Hybrid Tech Support Engineering Manager I
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WorkFromHome, México Datadog A tiempo completoA leading tech company in Mexico City seeks a Manager for Technical Support Engineering. You will manage and mentor a team of Technical Support Engineers, ensuring their growth and accountability, while collaborating on high-priority customer escalations. The role values passion for technology and commitment to continuous learning. The company promotes a...
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Global Support Engineering Manager – Cloud
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WorkFromHome, México Canonical A tiempo completoA leading provider of open source software is looking for a Support Engineering Manager in Ecatepec de Morelos, Mexico. This role involves managing professional support teams to ensure technical excellence and high customer satisfaction. Candidates should have extensive Linux experience, leadership skills, and excellent communication abilities. The company...
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Support Engineering Manager
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WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers...
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Support Engineering Manager
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WorkFromHome, México Samsara A tiempo completoWho we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Support Engineering Manager
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WorkFromHome, México Canonical A tiempo completoCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Remote L1 Technical Support Manager
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WorkFromHome, México Samsara A tiempo completoA technology company is searching for a Manager to oversee its Level 1 Technical Support team. The ideal candidate will have over three years of experience in a high-volume contact center and fluency in both Spanish and English. This remote position requires strong leadership and problem-solving skills to empower team members and ensure top-notch customer...
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Engineering Manager
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WorkFromHome, México Canonical Group Ltd A tiempo completoEngineering Manager - Solutions Engineering Home Based - Americas; Home based - EMEA Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and...
