Program Manager, Mexico, Central America, and the Carribbean

About Smile Train Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life‑changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time. Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us Role Summary: The Program Manager for Mexico, Central America, and the Caribbean is responsible for leading the implementation, oversight, and continuous improvement of Smile Train’s regional programs. This role ensures that all activities align with the organization’s global strategy and commitment to providing safe, high‑quality, and sustainable cleft care. Reports To: Dr. Alejandro Gonzalez, Director for Mexico, Central America and the Caribbean Key Responsibilities: Relationship & Stakeholder Management Serve as primary point of contact for partners and stakeholders Maintain strategic relationships with treatment/non‑treatment partners, government, and institutions Manage partner onboarding, engagement, and communications Program Implementation & Oversight Coordinate cleft treatment programs aligned with regional and global strategies Conduct needs assessments and site visits Support capacity building, training programs, and workshops Compliance & Quality Assurance Ensure partner adherence to safety, quality, and reporting standards Facilitate audits and manage corrective actions Oversee documentation, data collection, and reporting compliance Financial & Grant Management Prepare annual budgets and monitor expenditures Review and approve funding applications, invoices, vendor payments Ensure appropriate use of funds and adherence to finance policies Communications & Representation Represent the organization at events, conferences, media engagements Coordinate content collection, branding compliance, donor visits Facilitate internal communication across regional/global teams Monitoring, Evaluation & Reporting Track program performance using KPIs Analyze partner data and provide strategic recommendations Manage partner feedback mechanisms Required Education and Experience: Bachelor’s degree in Business Administration, International Development, Healthcare Management, or a related field Minimum of 4–5 years of experience in program/project management, NGO operations, or international development Experience managing partnerships, budgets, and multi‑stakeholder programs Proven experience with reporting, compliance, and monitoring & evaluation Preferred Education and Experience: MBA or Master’s degree in Global Health, Public Administration, International Relations, or similar Experience in cleft care, surgical programs, or health systems strengthening Experience working in cross‑cultural environments, especially in low‑resource settings Experience working with government agencies, hospitals, or global health institutions Familiarity with grant management and donor‑funded projects Additional Eligibility Qualifications: Strong analytical, problem‑solving, and decision‑making skills Excellent communication (written and verbal) in English and Spanish Knowledge of budgeting, financial oversight, and compliance standards Proficiency in MS Office, data platforms, CRM or partner management systems Cultural sensitivity and ability to work in diverse teams Ability to manage multiple priorities under tight deadlines Accountability Expectations: Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives. Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities. Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment. Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role. Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast‑paced, mission‑driven environment. Travel: Travel may be required to support program implementation and stakeholder engagement across Mexico, Central America, and the Caribbean. Travel expectations will be clarified during the interview process. Application Information: Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible. #J-18808-Ljbffr