Software QA Analyst

hace 5 días


Desde casa, México BizForce A tiempo completo

**Software QA Analyst (Specializing in IVR Testing)****Duties and Responsibilities**:- Analyze call flows, identify issues, and provide recommendations for process improvements.- Collaborate with cross-functional teams to ensure IVR systems align with business requirements.- Create and execute test plans and test cases.- Document and report defects, issues, and areas of improvement.- Make customer experience (CX)-driven recommendations for customer journey improvements.- Collaborate with BA and Dev teams to understand IVR requirements and provide feedback.**Requirements**:**Basic Qualifications**- Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field.- Strong written and verbal communication skills, with the ability to communicate effectively with all levels of the organization, including team members, management, customers, and third-party vendors.- Ability to work independently and in a team, demonstrating a strong sense of ownership.- Strong technical and analytical skills.- Ability to manage multiple projects, adapt to changing priorities, and demonstrate effective time-management skills to comply with project deadlines.- Detail-oriented.- 3-5 years of experience using Microsoft Office 365 products (Outlook, Word, heavy Excel).**Preferred Qualifications**- Bachelor’s degree in Computer Science or Information Systems.- Background in Software Development Life Cycle (SDLC).- Knowledge of testing methodologies, tools, and best practices.- Experience with call flow analysis and understanding of IVR processes.- 1-2 years of Software Quality Assurance experience.- Fluency in Spanish.**Benefits**Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.- Permanent Work From home- Permanent Weekends Off- Great Company Culture and No Micromanagement- Continued Education- Specialized Training



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