Sr. Associate Customer Service and Order Management

hace 4 semanas

Iztapalapa, México Celanese International Corporation A tiempo completo

Overview:**Responsibilities**:The Customer Experience Associate will support the Americas Customer Service team for Acetate Tow and Nutrinova business lines. This role will provide support to a team of Customer Service Representatives, Specialists, Team Leads, and various cross- function internal stakeholders to ensure efficient and accurate order fulfillment within the order to cash process and deliver excellent customer service while maintaining key internal and external partnerships.**Main Responsibilities**:- Accurate order entry; Enter orders in less than 24 hours- Manage orders defects in open order report; Daily review of open order portfolio- Order tracking and tracing with Logistics; OTD 90% or greater- Problem solve cases/Customer inquiries promptly with little to no supervision; Average resolution in less than 1 day- Delivery and Shipment creation, and PGI posting- Create Order Requisitions for basic operation´s supplies at the warehouse- Coordination of STO import and export as needed- Support monthly update of SOX portal with inventory information- Supply Chain project support; Support strong partnerships and collaborations to meet firm deadlines- Maintain training requirements, as defined by corporate policy- Accurate record keeping and updates of customer master records; Maintain master records frequently- Quality notification entry, QN entry in less than 24 hours- Quality notification closure, QN resolution in less than 30 daysQualifications:**Technical Knowledge**- Familiarity with ERP system (SAP, Oracle, JDE, etc.) Solid MS Excel skills.- Previous supply chain or customer service understanding.- Good understanding of supply chain logistics.- Time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.- TMS system (would be a plus)**Soft Skills**- Positive attitude and aptitude to handle change including ability to manage shifting priorities quickly based on customer and stakeholder needs.- Strong sense of urgency and time management.- Team player and motivated to interact with peers to develop and grow.- Ability to build relationships and exhibit a high degree of social interaction.- Strong communication and problem resolution skills

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