Support Engineer Ii

hace 3 semanas

Monterrey, México Blue Yonder A tiempo completo

Position Title: Support Engineer 2Location: (Specify Location or Indicate Remote Option)Employment Type: Full-TimeCompany Overview: Blue YonderBlue Yonder is a global leader in digital supply chain transformation, offering advanced AI-embedded, interoperable supply chain solutions. These solutions, connected end-to-end via a unified platform and data cloud, empower businesses to make agile decisions, enhance customer satisfaction, drive profitable growth, and achieve resilient, sustainable supply chains. Leveraging its pioneering autonomous supply chain technologies, Blue Yonder supports over 3,000 customers worldwide.Position OverviewThe Support Engineer 2 is vital for providing exceptional customer experience and solution support, playing a crucial role in the stability, service quality, and adoption of Blue Yonder's software solutions in the supply chain industry. This position involves owning Tier 2 solutions, identifying and implementing operational improvements, and fostering collaboration within and beyond the team.Key Responsibilities:- Deliver excellent customer experience by resolving moderate complexity solution cases.- Develop and share knowledge articles, contributing to the Knowledge Centered Support (KCS).Role Contribution:- Enhance solution stability and service quality, increasing customer consumption and adoption.- Collaborate with various teams and partners, demonstrating leadership in communication and teamwork.Qualifications:- Bachelor's or Master's degree in Supply Chain Management, Computer Science, or related fields.**Experience**:- 3-5 years of relevant experience in supply chain software support or related areas.Technology Experience Required:- DBMS (e.g., SQL, Oracle), programming languages for debugging, and platform support engineering.- Understanding of Azure technologies and cloud operational activities.Soft Skills:- Excellent communication, problem-solving, and teamwork skills.- Customer-centricity and a proactive approach to innovation and improvement.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core Values- Diversity, Inclusion, Value & Equality (DIVE)is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inauguralDiversity Reportwhich outlines our commitment to change, and ourvideocelebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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