Area Manager, AMZL

Overview Join to apply for the Area Manager, AMZL role at Amazon Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential, as a front-line leader, you will have an opportunity to invest in others and develop a people-focused leadership style while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in defining the future of online retail, and you are dynamic and an organized self-starter, join our team in Amazon Operations. Role summary A Delivery Area Manager leads a team of shift managers and associates in daily management at the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. This role manages site and/or complete areas/shift, as well as support functions and external stakeholders. Key responsibilities Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers. Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs and their drivers. Ensure a safe workplace with properly trained people and address their needs so they can focus on their jobs. Lead change at internet speed; drive innovation to support Amazon’s growth. Route shipments within the Amazon Logistics coverage area. Support and assign job duties to process assistants. Adapt to sudden changes and growth according to operational needs. Track and monitor sorting operations and drivers’ dispatch. Review the operational forecast and determine productivity requirements for sort operations; manage a team to meet building goals. Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers. Proactively identify and lead process improvement initiatives using Lean tools. A day in the life: work on a shift pattern at one of our sites, focusing on safety, quality, and shift performance standards; drive process improvements and mentor new managers. About the team Amazon Logistics, or AMZL, handles last-mile delivery duties in partnership with third-party distribution businesses. We focus on operations with 24/7 shifts and a culture of inclusion, mentorship, and continuous improvement. We work to deliver a smooth customer experience and roll out global delivery solutions for new concepts like Amazon Fresh, Prime Now, and Amazon Restaurants. We operate on two sides: our “under the roof” associates process millions of products for dispatch, and our on-the-road people work with Amazon Flex, a network of delivery contractors. Inclusive team culture: Amazon embraces differences and supports inclusion with ongoing learning experiences aligned to our 14 Leadership Principles. Work-life balance & growth We offer flexible working hours and strive to help you find balance between work and personal life. Our team supports mentorship and career growth with projects aligned to help you develop into a well-rounded professional. Basic Qualifications 3+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays English Intermediate-Advanced (B2+) Preferred Qualifications 2+ years of performance metrics, process improvement or lean techniques experience Bachelor's degree in supply chain management, operations, engineering, analytics or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company: Servicios Comerciales Amazon Mexico S. de R.L. de C.V.Job ID: A #J-18808-Ljbffr