Continuous Improvement Leader
hace 3 semanas
**Continuous Improvement Leader - Customer Experience**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:Responsible for improving the Customer Experience for Electrification US, contributing to improved Customer Loyalty and profitable growth. The CX Lead owns and develops the customer loyalty while improving customer experience and supports commercial operations overall.**This position reports to**:EL Customer Operations Manager**Your responsibilities**:- Owner of the quality and efficiency of specific sub-processes - responsible for the common/basic sub-process design. Lead the Continuous Improvement efforts with the process owners (Quotation, Order Management, Sales Support, Disputes, Channels and Configuration). Review and validate the business requirements and the functional specifications (Regional).- Work with Local Process Owners to ensure local processes are in line with Regional defined processes. Manage any proposed change. Facilitate business process implementation across ABB domains.- Identify expected benefits in terms of improved collaboration, cross-selling, hit-rate, pipeline visibility, forecast accuracy, increased customer face time, reduced time spent in internal transactions and searching for information and support. Implement operational process key KPI’s together with business to monitor process improvements.- Responsible for change management, communication plans and stakeholder management within Group Functions, Divisions, BUs and Countries.- Collaborate with senior and middle management across Divisions, Business Units and Countries to ensure buy-in for the Regional Commercial Ops processes and drive their implementation.**Your background**:- Bachelor’s Degree in Business Administration, Industrial Engineering or related.- Proficiently in MS Office- Knowledge of SAP and Salesforce.- 5 years of experience in related roles.- Advanced English level.**More about us**:
-
Engineering Manager — Continuous Improvement Leader
hace 1 semana
Monterrey, México GENTHERM GmbH A tiempo completoA global thermal management leader based in Monterrey is seeking a BPE Engineering Manager to oversee continuous improvement initiatives and lead engineering operations. The ideal candidate will have over 10 years of experience in engineering and business, a degree in Engineering and/or Business, and expertise in various improvement methodologies including...
-
Monterrey, México GENTHERM GmbH A tiempo completoA global thermal management leader based in Monterrey is seeking a BPE Engineering Manager to oversee continuous improvement initiatives and lead engineering operations. The ideal candidate will have over 10 years of experience in engineering and business, a degree in Engineering and/or Business, and expertise in various improvement methodologies including...
-
Continuous Improvement Eng
hace 4 semanas
Monterrey, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoCompleted High School diploma or bachelor's degree in progress.- 2+ years of experience working directly with learning or continuous improvement responsibilities.- Basic English Skills (A2+).The Amazon Customer Excellence System Team (ACES) has an immediate need for a Continuous Improvement Process Leader. You will be the link between station management and...
-
Continuous Improvement Eng
hace 1 semana
Monterrey, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoCompleted High School diploma or bachelor's degree in progress. - 2+ years of experience working directly with learning or continuous improvement responsibilities. - Basic English Skills (b1+).The Amazon Customer Excellence System Team (ACES) has an immediate need for a Continuous Improvement Process Leader. You will be the link between station management...
-
Continuous Improvement Eng
hace 1 semana
Monterrey, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoCompleted High School diploma or bachelor's degree in progress. - 2+ years of experience working directly with learning or continuous improvement responsibilities. - Basic English Skills (b1+). The Amazon Customer Excellence System Team (ACES) has an immediate need for a Continuous Improvement Process Leader. You will be the link between station management...
-
Continuous Improvement Eng
hace 1 día
Monterrey, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoCompleted High School diploma or bachelor's degree in progress. - 2+ years of experience working directly with learning or continuous improvement responsibilities. - Basic English Skills (A2+). The Amazon Customer Excellence System Team (ACES) has an immediate need for a Continuous Improvement Process Leader. You will be the link between station management...
-
Continuous Improvement Analyst
hace 3 días
Monterrey, México ball A tiempo completoPrimary purpose of the position: The Operational Excellence Specialist plays a pivotal role in driving a culture of continuous improvement and ensuring operational efficiency across the organization. The main priorities of this role are leading standardization of the management process at the plant through the implementation of the BOE pillars working...
-
Continuous Improvement Analyst
hace 1 día
Monterrey, México ball A tiempo completoPrimary purpose of the position: The Operational Excellence Specialist plays a pivotal role in driving a culture of continuous improvement and ensuring operational efficiency across the organization. The main priorities of this role are leading standardization of the management process at the plant through the implementation of the BOE pillars working...
-
Continuous Improvement Analyst
hace 5 días
Monterrey, Nuevo León, México ball A tiempo completoPrimary purpose of the position:The Operational Excellence Specialist plays a pivotal role in driving a culture of continuous improvement and ensuring operational efficiency across the organization. The main priorities of this role are leading standardization of the management process at the plant through the implementation of the BOE pillars, working...
-
Director of Continuous Improvement
hace 4 semanas
Monterrey, México Cadrex Acquires D&R Machine Company A tiempo completoAll Jobs > Director of Continuous ImprovementThe Director of Continuous Improvement is a senior leadership role responsible for developing and driving a culture of operational excellence within the manufacturing organization. This individual leads the implementation of Lean, Six Sigma, and other continuous improvement methodologies to enhance productivity,...
