Customer Service Specialist Ii
hace 8 horas
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.**What your background should look like**:This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:Extraordinaire Customer Experience (ECE) and Customer touch pointOn-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STR, CES, FCR, and efficiency.Satisfaction ManagementSupport the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional SurveyCustomer Relationship & SatisfactionCentral point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiriesProactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be requiredManage Service Delivery Process / ExecutionManage escalations for your customers.Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipmentsFollow up on quotes and quality issuesManage Interfaces & Build Service CultureAct as voice of the Customer for internal support departmentsParticipate in development training and process improvement projects to expand and challenge learning new ideas and processesTake ownership for actions and follow through on tasks until resolvedKey Competencies:Customer Focus,Organizational Agility,Communication Skills,Problem Solving,Drive for Results,Good working knowledge of English and German language,Action Oriented,Detail Oriented and Business Acumen,mínimal bachelor’s degree.SAP experience (SD module) is a big advantage.**Competencies**:- Values: Integrity, Accountability, Teamwork, Innovation
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Customer Service Specialist Ii
hace 2 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE’s products or services. They may promote and sell our...
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Customer Service Specialist Ii
hace 7 horas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist Ii
hace 2 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist Ii
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist Ii
hace 4 semanas
Hermosillo, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
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Customer Service Specialist Ii
hace 4 días
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist Ii
hace 2 días
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, Sales Force and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Representative
hace 2 semanas
Hermosillo, México Intugo A tiempo completo**Customer service representatives help customers with their questions, give customers information about products and services, and help customers understand the product and answer their questions.****Responsibilities**- Respond effectively to all customer requests in a positive, professional, and timely manner.- Answering login assistance requests- Utilize...
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Customer Service Representative
hace 2 semanas
Hermosillo, México Intugo A tiempo completo**Customer service representatives help customers with their questions, give customers information about products and services, and help customers understand the product and answer their questions.** **Responsibilities** - Respond effectively to all customer requests in a positive, professional, and timely manner. - Answering login assistance requests -...
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Customer Support Specialist
hace 4 días
Hermosillo, México Listen Trust A tiempo completo**Job Opening: Customer Support Specialist**Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving skills are essential? If so, we have an exciting opportunity for you!**Position**: Customer Support Specialist**Location**: Hermosillo, Sonora**Job Type**: Full-time**About the Role**:As...
