Bilingual Customer Support Representative
hace 4 días
Job description:This position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives. This position initiates the escalation process for unresolved customer problems. CS Representatives performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.**Key Responsibilities**- Handle inbound calls related to EV charging issues, billing questions, and general customer inquiries.- Guide customers through troubleshooting steps and offer technical support as needed.- Create and maintain accurate customer records in support platforms.- Follow up with internal teams to resolve complex issues.- Ensure full resolution of problems and maintain high customer satisfaction.- Communicate professionally and compassionately, both verbally and in writing.- Meet quality assurance standards and other performance KPIs.- Maintain strict confidentiality of customer information.- 1-2 years of experience in customer service or technical support.- Strong verbal and written communication skills.- Bilingual - **English required**; Spanish is a strong plus.- Analytical, detail-oriented, and customer-focused.- Comfortable navigating multiple software tools (Microsoft Office, internal systems, websites).- Able to type at least 25 WPM.- Professional, friendly, and proactive demeanor.- Background or interest in electric vehicles is a plus.**Work Schedule**- TRAINING SCHEDULE: Monday to Friday 8:00 AM - 4:00 PM- WORKING SCHEDULE: Monday to Friday 7:00 AM - 4:00 PM- Breaks include lunch and short breaks in compliance with labor laws.**Compensation**- **Base Gross Monthly Salary**: $16,000.00- **Bonus**: Based on performance metrics $1,500- **Pay Frequency**: Biweekly**Benefits**- Food Vouchers- Savings Fund- Law Benefits: IMSS, vacation, profit sharing (PTU)- Private Medical Insurance (after 1.5 years of tenure)- Professional development in a growing and sustainable industryTipo de puesto: Tiempo completoSueldo: A partir de $16,000.00 al mesBeneficios:- Vales de despensaExperiência:- call center: 3 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial
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