Supply Chain and Logistics Analyst

**Summary**:The Supply Chain and Logistics Analyst plays a critical role in managing end-to-end logistics process and ensuring a seamless customer experience. With a focus on efficiency, compliance and customer satisfaction, this role contributes to the overall success and competitiveness of the organization in the global marketplace.**About the Role**:**Key Responsibilities**:Logistics coordination & supply chain management:- Coordinate the transportation arrangements from NJ manufacturing sites to global distribution depots and final destinations.- Liaise with logistics service providers (LSPs) and create job requests. Manage booking changes and ensure alignment throughout the life cycle of the job.- Proactive communicate updates to internal stakeholders and global commercial support teams, identify potential risks and escalate to leadership to mitigate disruptions in the supply chain- Collaborate with logistics service providers to improve reliability and responsiveness in meeting demand and align critical weekend shipments.- Prepare and manage shipping documentation for international/export shipments and maintain close coordination with site shipping departments.- Tracking shipments to ensure on time deliveries and communicate with Commercial support teams globally.Customer Service:- Serve as the primary point of contact for patient order management and product logistics inquiries.- Support the manufacturing sites with logistics and planning related questions on patient orders.- Support departmental strategies to enhance customer satisfaction and loyalty through superior service- Manage and maintain End-to-End site trackerOrder management:- Execute the full order management cycle, including order entry, allocation, and fulfillment in accordance with internal procedures.- Ensure accuracy and timeliness in order fulfillment to meet customer delivery expectations- Coordinate with site planning and warehouse teams to expedite order processing, export clearances and shipment executionCompliance & regulations:- Stay informed on international trade regulations, customs procedures and international transportation laws.- Ensure all export documentation and shipping practices adhere to global trade compliance standards- Partner with Trade Ops, Finance and site planning to ensure all critical deliverables are managed and communicated to appropriate levels of the organizationCross-functional collaboration- Collaborate with internal teams, including commercial, finance, quality, manufacturing, supply chain and warehouse to align logistics activities with business objectives.- Collaborate with external partners including LSPs, Importers of Record (IoRs), and Trade Ops to drive continuous improvement in logistics processes.- Other duties as assignedQualifications:- Bachelor’s degree in, Supply Chain Management, Business Administration, logistics, Engineering or related area and 1-3 years of experience in manufacturing and/or supply chain operations, preferably within a regulated environment.- Strong understanding of international trade regulations and customs procedures. Excellent communication and interpersonal skills with the ability to collaborate across functional areas and cultures.- Analytical mindset with the ability to interpret data and make data-driven decisions. Detail-oriented with a focus on accuracy and quality in all aspects of work- Strong organizational and time management skills, with the ability to prioritize tasks effectively. Flexibility to adapt to changing priorities and navigate complex logístical challengesDivisionOperationsBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaTechnical OperationsJob TypeFull timeEmployment TypeRegularShift WorkNo**Accessibility and accommodation**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.