Residential Services Manager

hace 2 semanas

cabo san lucas, México Four Seasons Hotel A tiempo completo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout.

Be a part of something truly special Join the team at Four Seasons Cabo San Lucas at Cabo Del Sol as Residential Services Manager. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

The management level for this position is: Operations – Assistant Manager level with local package

The role of the Residential Services Manager

The Residential Services Manager excels at responding to diverse homeowner requests by carefully assessing their needs and inquiries. Go the extra mile to provide personalized recommendations and touches, ensuring maximum resident satisfaction while adhering to Four Seasons policies. Additionally, plays a crucial role in motivating and training the team, providing essential support to the Residential Leadership team with daily administrative and operational tasks for the division, this includes managing the organization, preparing daily labor reports, and efficiently handling work orders, pre-arrival assistance, and billing processes for any in-house services provided to homeowners.

Knowledge and Skills

  • College degree in Hospitality/Business Administration or equivalent.
  • Requires reading, writing, and oral proficiency in English and Spanish language.
  • Excellent communication skills.
  • Strong interpersonal and relationship-building skills.
  • Understand and is familiar with the quality and service standards of a 5-star luxury hotel.
  • Reasonable problem-solving, decision-making, and conflict-resolution skills.
  • Shares passion for excellence and provides excitement in everything he/she does.
  • Ability to use a variety of hospitality software such as Opera, Key, Hot SoS, Office, etc.
  • Highest level of integrity and transparency.
  • Apply an ethical approach to the outcome of situations.
  • Detail-oriented and works in a safe, prudent, and organized manner.
  • Innovative mindset.

Experience

  • Minimum of 2 years of experience in a similar position in a luxury environment.
  • The ideal candidate will already be working in a mixed-use luxury residential community.
  • Prior experience in a 5-star luxury Resort/Hotel Operations.
  • Property Management experience is highly desired.

Essential Functions

  • Builds relationships with residents and safeguard the assets and resources of the Association.
  • The Residential Services Manager will provide support for all aspects of the Residential Operation and is responsible for delivering the highest level of hospitality and professionalism in all resident interactions, this includes resolving complaints and providing assistance with all inquiries related to residential/resort services, operating hours, key personnel, in-house events, and directions, among other aspects.
  • Coordinates any a la carte service requests and ensures accurate billing is followed.
  • Will plan, organize, control, and direct the work of employees in the Residential Service area, while ensuring superior quality and consistency at the Four Seasons experience for the Residences owners and visitors.
  • Processes deliveries which may be either outgoing or incoming in an accurate and timely manner.
  • Efficiently manages schedules and grants access to the building(s) and units for all vendor/contractor/homeowners' service providers and visitors, only after receiving prior authorization and ensuring proper identity verification.
  • Is knowledgeable about what activities are available in the local vicinity (sports, dining, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents.
  • Utilizes a variety of software programs to accurately input special arrangements, preferences, etc.

What to Expect:

  • Be part of a caring team with a family spirit
  • Have opportunities to build a successful career with global potential
  • Work in a diverse and challenging environment and engage with the leadership team
  • Be recognized for your accomplishments

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level.

Learn more by visiting us at:

Company Site:

Our Careers: Four Seasons Careers

LinkedIn:

Facebook:

Twitter:

We look forward to receiving your application

#J-18808-Ljbffr

  • Residential Services Manager

    hace 2 semanas

    cabo san lucas, México Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Residential Services Manager

    hace 4 semanas

    cabo san lucas, México Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Luxury Residential Services Director

    hace 4 semanas

    Cabo San Lucas, Baja California Sur, México Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsFour Seasons is a company that prides itself on being powered by its people. We are a collective of individuals who strive to become better, push ourselves to new heights, and treat each other the way we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through...

  • Residential Engineering Operations Manager

    hace 1 semana

    Cabo San Lucas, Baja California Sur, México Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsWe are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart.At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone with the highest level of hospitality and professionalism.Job SummaryWe are seeking an experienced...

  • Residential Operations Manager

    hace 1 semana

    Cabo San Lucas, Baja California Sur, México Four Seasons Hotels and Resorts A tiempo completo

    **About Four Seasons Hotels and Resorts**We are a luxury hospitality company with a commitment to excellence and a passion for delivering exceptional guest experiences. With over 50 years of experience in the industry, we have established ourselves as one of the world's leading hotel chains.**Salary and Benefits**We offer a competitive salary range of...

  • Residence Operations Manager

    hace 1 mes

    Cabo San Lucas, Baja California Sur, México Twin Dolphin A tiempo completo

    Job Summary:The Residence Manager is responsible for the efficient management and operation of residential properties, ensuring owner satisfaction, property maintenance, and financial performance.Key Responsibilities:• Manage the day-to-day operations of residential properties, ensuring timely and professional communication with owners.• Facilitate lease...

  • Residence Property Care Manager

    hace 3 semanas

    Cabo San Lucas, Baja California Sur, México Twin Dolphin A tiempo completo

    {"Responsibilities": "Position Summary:The Residence Manager is responsible for the efficient management and operation of residential properties, ensuring owner satisfaction, property maintenance, and financial performance.Key Responsibilities:Manage residential properties to ensure high-quality living standards and efficient operations.Coordinate with...

  • Residence Manager

    hace 3 meses

    Cabo San Lucas, México Twin Dolphin A tiempo completo

    Position Summary:The Residence Manager is responsible for the efficient management and operation of residential properties, ensuring owner's satisfaction, property maintenance, and financial performanceRESPONSIBILITIES•Responsible for the efficient management and operation of residential properties, ensuring owners satisfaction, property maintenance,...

  • Residence Operations Manager

    hace 3 días

    Cabo San Lucas, Baja California Sur, México Twin Dolphin A tiempo completo

    **Job Title:** Residence Operations ManagerAt Twin Dolphin, we are seeking a highly skilled Residence Operations Manager to join our team. This role is responsible for the efficient management and operation of residential properties, ensuring owner satisfaction, property maintenance, and financial performance.**Key Responsibilities:**Facilitate lease...

  • House Manager

    hace 3 semanas

    Cabo San Lucas, México Bajasol Services A tiempo completo

    House Manager - Lidership & Organizing Skills - Job Experience Necessary - Planning, Organizing and Coordinating skills - Outgoing detail-oriented - Fluent English, speaking, reading and writing - Customer Service Detail Oriented - Full Time Position Tipo de puesto: Tiempo completo Sueldo: $15,000.00 - $20,000.00 al mes Beneficios: - Opción a contrato...

  • Housekeeping Manager

    hace 3 semanas

    Cabo San Lucas, Baja California Sur, México Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned luxury hospitality brand that operates 127 hotels and resorts in 47 countries. We are committed to delivering exceptional guest experiences and creating memorable moments for our guests. Our team members are the backbone of our success, and we strive to provide a world-class employee...

  • Luxury Interior Design Project Lead

    hace 1 mes

    Cabo San Lucas, Baja California Sur, México Twin Dolphin A tiempo completo

    Job Title: Senior Interior DesignerOhana Design Services is a vibrant, multi-cultural boutique entity focused on high-end residential resort design. We are seeking a highly skilled and experienced Senior Interior Designer to lead our luxury interior design projects.Key Responsibilities:Project conceptualizing and visioningSpace planning and FFE...

  • Assistant Housekeeping Manager

    hace 4 semanas

    Cabo San Lucas, Baja California Sur, México Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned luxury hospitality brand that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:The Assistant Housekeeping...

  • Assistant Housekeeping Manager

    hace 4 semanas

    Cabo San Lucas, Baja California Sur, México Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned luxury hospitality brand that prides itself on delivering exceptional guest experiences. Our team members around the world are passionate about creating unforgettable moments for our guests, residents, and partners. To achieve this, we focus on providing a world-class employee experience...

  • Distinguished Property Manager

    hace 2 días

    Cabo San Lucas, Baja California Sur, México Twin Dolphin A tiempo completo

    At Twin Dolphin, we are seeking a highly skilled and experienced Distinguished Property Manager to join our team.The successful candidate will be responsible for the efficient management and operation of residential properties, ensuring owner satisfaction, property maintenance, and financial performance.Key Responsibilities:Facilitate lease agreements,...

  • Executive Residences Operations Manager

    hace 7 días

    Cabo San Lucas, Baja California Sur, México Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsFour Seasons Hotels and Resorts is a world-leading luxury hospitality company with a rich history spanning over five decades. Our mission is to deliver exceptional guest experiences, foster a culture of excellence, and inspire our team members to grow and develop in their careers.Job Summary:The Executive Residences Operations Manager will...

  • Administrador de Servicios Residenciales

    hace 1 mes

    Cabo San Lucas, Baja California Sur, México Twin Dolphin A tiempo completo

    Misión del puesto:El Administrador de Servicios Residenciales será responsable de asegurar el cumplimiento de los procesos administrativos de Maravilla Residential Services conforme a los estándares organizacionales y normativa interna, contribuyendo a la excelencia organizacional.Descripción general:El Asistente Administrativo será responsable de la...

  • Assistant Housekeeping Manager

    hace 5 meses

    Cabo San Lucas, México Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Luxury Night Manager Opportunity

    hace 3 días

    Cabo San Lucas, Baja California Sur, México Four Seasons Hotels and Resorts A tiempo completo

    Company OverviewFour Seasons Hotels and Resorts is a world-renowned luxury hospitality company that has been consistently ranked among the best hotels and most prestigious brands in reader polls, traveler reviews, and industry awards. With 127 hotels and resorts, and 54 residential properties in major city centers and resort destinations in 47 countries,...

  • Purchasing Manager

    hace 4 semanas

    Cabo San Lucas, México Park Hyatt Los Cabos Hotel & Residences A tiempo completo

    Summary To supply the Hotel with the supplies and services required for its operation, in order to obtain better quality and price. Financial: 1. Review of expenses of the areas. 2. Review of warehouse inventories. 3. Perform daily purchases for the operation and capex. 4. Will make credit card purchases for the Hotel. Operational: 1. Will interview...