Issue Management Officer

**Responsibilities**:- Participates from inception through implementation, in cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels.- Utilizes Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls.- May support any area of the business (organizationally, regionally or product-wise) from an issue/project perspective; regular engagement with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters.- Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand business needs- Implement solutions to improve effectiveness and results- Ensure a culture of accountability, integrity and respect- Works issues/projects as assigned to support improvements- Identify and analyze escalated problems and provide guidance for resolution- Negotiate solutions and acts as a liaison with internal and external clients- Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations- Evaluate cost/benefits, make recommendations, develop and oversee implementation plans- Provides judgment based on analysis of factual information in complicated and unique situations- Directly impacts the area through shared responsibility for delivery of end results- Implement and develop controls to prevent risk within specialized business- Analyzes and identifies risk and performs analytical reporting- Acts as a consultant to the businesses regarding processes & controls- Drives corrective actions- Provides support to business activity owners and Third Party Risk and Control functions- Coordinates and assists with onsite reviews- Completion of compliance documentation and on boarding activities relevant to compliance due diligence.- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.**Qualifications**:- 5-8 years of control and/or project experience- High attention to detail and quality- Demonstrated analytical and problem-solving skills.- Effective planning and organizational skills- Proficient in Microsoft Office with an emphasis on MS Excel- Consistently demonstrates clear and concise written and verbal communication skills- Proven ability to make sound business decisions- Experience in creating and implementing processes that result in improved business performance- Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view- Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24,**Education**:- Bachelor’s/University degree or equivalent experience**Responsibilities**:- Manage and drive the incident management process from Start to Finish. (Issue Management process).- Experience on Audits and Internal/ external reviews.- Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.- Facilitates and ensures Issue Management Quality Standards are met for issues documented- Act as the Single point of Contact for issue metrics.- Transform raw data into useful metrics and reportable information for senior leadership.- Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.- Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.- Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.- Keeps abreast of the organization’s operational processes and best practices for business strategy.- Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Qualifications**:- Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.- Proficient with the iCAP system, experience with Cognos is a plus.- 4-10 years of